Revisiting operations agility and formalizing digitalization in response to varying levels of uncertainty and customization

Article


Saghiri, S., Mohammadipour, M. and Mirzabeiki, V. 2024. Revisiting operations agility and formalizing digitalization in response to varying levels of uncertainty and customization. Production Planning and Control. https://doi.org/10.1080/09537287.2024.2321290
TypeArticle
TitleRevisiting operations agility and formalizing digitalization in response to varying levels of uncertainty and customization
AuthorsSaghiri, S., Mohammadipour, M. and Mirzabeiki, V.
Abstract

This paper aims to find how digitalization supports inter-organizational purchasing/order fulfillment processes and the required agility to respond to supply/demand uncertainties. The research method includes multiple case studies. Qualitative data are collected via interviews and documentation review. Within-case and cross-case analyses of the research lead to 14 propositions and a novel framework, which formalize and link agility and digitalization at different levels. The research findings point out the agility in micro and macro types for the demand and supply sides of the business, responding to different levels of uncertainties. The findings categorize the relevant applications of digitalization at three levels: data interchange, data integration, and predictive data analytics. Moreover, the agility-digitalization relationships are defined for different levels of customization, represented by customer order decoupling points. This paper contributes to the literature by offering an in-depth and explicit understanding of the impacts of digitalization on different types of agility for different levels of customization.

KeywordsAgility; digitalization; uncertainty; customization; customer order decoupling point; big data analytics
Sustainable Development Goals12 Responsible consumption and production
Middlesex University ThemeSustainability
PublisherTaylor & Francis (Routledge)
JournalProduction Planning and Control
ISSN0953-7287
Electronic1366-5871
Publication dates
Online27 Feb 2024
Publication process dates
Submitted04 Aug 2022
Accepted06 Feb 2024
Deposited06 Mar 2024
Output statusPublished
Publisher's version
License
File Access Level
Open
Digital Object Identifier (DOI)https://doi.org/10.1080/09537287.2024.2321290
LanguageEnglish
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