Analyse und Strukturierung von Geschäftsprozessen in der deutschen Entsorgungsbranche unter besonderer Berücksichtigung digitaler Technologien

DBA thesis


Horwath, O. 2023. Analyse und Strukturierung von Geschäftsprozessen in der deutschen Entsorgungsbranche unter besonderer Berücksichtigung digitaler Technologien. DBA thesis Middlesex University / KMU Akademie & Management AG Business School
TypeDBA thesis
TitleAnalyse und Strukturierung von Geschäftsprozessen in der deutschen Entsorgungsbranche unter besonderer Berücksichtigung digitaler Technologien
AuthorsHorwath, O.
Abstract

The waste management industry is bound by a large number of national and international legislations that must be taken into account when delivering waste management services. In addition, there are different requirements from private and commercial customers as well as from municipalities with which the companies are in permanent exchange - concerning the scope of process optimization as well as in the area of technologies and digitalization. Thus, a continuous further development of the business processes in combination with the associated technology is necessary in order to be able to exist on the complex market of waste management in the long term and to be able to serve the constantly increasing requirements under the aspect of economic efficiency and sustainability. Due to the waste management industry, a further difficulty is that, in addition to the economic aspect, the social aspect and the ecological aspect must also be permanently considered.

Within the scope of the dissertation, qualitative research methods were used to scientifically investigate how digital technologies can be implemented and used at waste management companies, taking into account method triangulation. The findings of the individual methods were then combined and validated.

The survey methodology was, on the one hand, a case study in a waste management company in order to obtain an overview of the current processes in waste management companies, to query the digitization status and then to develop a case-specific strategy with further digitization steps for the company. In a second step, semi-structured expert interviews were conducted with leading employees from various waste disposal companies in Germany according to a defined interview design. In this way, the processes of the value chain, the opportunities and risks as well as the success factors of digitization could finally be worked out and confirmed. In addition, as a result, implementation strategies of digitization in waste management companies can still be pointed out.

Based on the empirical findings, a key figure-based evaluation model for measuring the success of digital solutions in waste management companies was also developed.

The work can now be used for adaptation in waste management practice or be the basis for further research in the waste management industry.

Sustainable Development Goals9 Industry, innovation and infrastructure
Middlesex University ThemeCreativity, Culture & Enterprise
LanguageGerman
Department nameBusiness School
Institution nameMiddlesex University / KMU Akademie & Management AG
Collaborating institutionKMU Akademie & Management AG
PublisherMiddlesex University Research Repository
Publication dates
Online01 Mar 2024
Publication process dates
Accepted19 Jun 2023
Deposited01 Mar 2024
Output statusPublished
Accepted author manuscript
File Access Level
Safeguarded
Supplemental file
File Access Level
Safeguarded
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