The social organisation of communication in the home of the twenty-first century: an analysis of the future of paper-mail and implications for the design of electronic alternatives

Article


Harper, R., Evergeti, V., Hamill, L. and Shatwell, B. 2003. The social organisation of communication in the home of the twenty-first century: an analysis of the future of paper-mail and implications for the design of electronic alternatives. Cognition, Technology and Work. 5 (1), pp. 15-22. https://doi.org/10.1007/s10111-002-0112-9
TypeArticle
TitleThe social organisation of communication in the home of the twenty-first century: an analysis of the future of paper-mail and implications for the design of electronic alternatives
AuthorsHarper, R., Evergeti, V., Hamill, L. and Shatwell, B.
Abstract

This paper reports ongoing investigation into the use and role of paper-mail communications in domestic environments. It uses ethnografivcally informed data to analyse how paper-mail supports various social roles within the home, particularly a division of labour whereby women tend to be largely responsible for what may be called 'manging at home'. Implications for the future of paper-mail are cinsidered, as well as suggestions how email tools may be designed to reflect the patterns of social organisation within the home.

Research GroupSocial Policy Research Centre (SPRC)
PublisherSpringer
JournalCognition, Technology and Work
ISSN1435-5558
Electronic1435-5566
Publication dates
Online05 Mar 2003
PrintApr 2003
Publication process dates
Deposited27 Oct 2008
Submitted15 Oct 2001
Accepted15 May 2002
Output statusPublished
Additional information

'The Affordances of paper mail' project sponsored by the Royal Mail, Digital World Research Centre, University of Surrey.
Evergeti joint author and carried out fieldwork for the study

Digital Object Identifier (DOI)https://doi.org/10.1007/s10111-002-0112-9
LanguageEnglish
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