Designing organizational memory in knowledge intensive companies: a case study.

Book chapter


Alwis, D., Hlupic, V. and Rzevski, G. 2003. Designing organizational memory in knowledge intensive companies: a case study. in: Hlupic, V. (ed.) Knowledge and business process management Hershey Idea Group. pp. 137-153
Chapter titleDesigning organizational memory in knowledge intensive companies: a case study.
AuthorsAlwis, D., Hlupic, V. and Rzevski, G.
Abstract

Organisational memory refers to the storage of a company’s collective expertise and experience that is cultivated through human and technological networks for improving organisational performance. A knowledge-sharing environment gives employees access to the most innovative and creative ideas that exist within the company and translates into significant business opportunities for the organisation. In this chapter, the issues related to designing organisational memory in knowledge-intensive companies are investigated using a case study example. Key findings of the case study are outlined, and a framework is proposed to assist knowledge-intensive organisations in implementing and managing a corporate knowledge base.

Page range137-153
Book titleKnowledge and business process management
EditorsHlupic, V.
PublisherIdea Group
Place of publicationHershey
ISBN
Hardcover9781591400363
Publication dates
Print2003
Publication process dates
Deposited05 Apr 2011
Output statusPublished
Additional information

Paper originally presented at the 6th UK Academy for Information Systems Conference, University of Portsmouth, England, UK, April 2001.

LanguageEnglish
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