Service models for IT management, IT alignment and IT governance

Conference paper


Miller, D., Woodman, M. and ITDYNAMICS Ltd 2011. Service models for IT management, IT alignment and IT governance. UKAIS 2011 Annual Conference. Oxford, UK 12 - 13 Apr 2011 pp. 1-25
TypeConference paper
TitleService models for IT management, IT alignment and IT governance
AuthorsMiller, D., Woodman, M. and ITDYNAMICS Ltd
Abstract

The working relationship between business and IT is predominantly a product life cycle based approach for meeting IT requirements through the specification of product and production management methods. There is evidence that this is an incomplete and unsatisfactory model. We illustrate how a service based relationship model using new concepts, validated in practice, can improve the business experience and provide more comprehensive methods of alignment and governance. The research method used is based on two overlapping and interacting phases: empirical, situated research and Grounded Theory development. The findings are timely because the convergence with business and the commoditisation of IT are changing the dynamics between the two and changing the nature of the IT supply industry. We discuss the emerging business-focused approach to IT management, alignment, and governance as it applies today and in the context of self-adaptive and self-managing systems.

KeywordsBusiness-focused IT, service management, IT management, IT alignment, IT governance, business-IT relationship model.
ConferenceUKAIS 2011 Annual Conference
Page range1-25
Publication dates
PrintApr 2011
Publication process dates
Deposited07 Feb 2012
Output statusPublished
Publisher's version
License
LanguageEnglish
Permalink -

https://repository.mdx.ac.uk/item/837z3

  • 21
    total views
  • 3
    total downloads
  • 0
    views this month
  • 0
    downloads this month

Export as

Related outputs

Software engineering systems as services using a business-focused service framework
Miller, D., Woodman, M. and ITDYNAMICS Ltd 2010. Software engineering systems as services using a business-focused service framework. 5th International Conference on Evaluation of Novel Approaches to Software Engineering. Athens, Greece 22 - 24 Jul 2010 pp. 1-6
A business-focused IT service model for Cloud
Miller, D., Woodman, M. and ITDYNAMICS Ltd 2011. A business-focused IT service model for Cloud. CLOSER 2011: Ist International Conference on Cloud Computing and Services Science. Noordwijkerhout, The Netherlands 07 - 09 May 2011 pp. 1-10