Uncomfortable interactions

Book chapter


Benford, S., Greenhalgh, C., Giannachi, G., Walker, B., Marshall, J. and Rodden, T. 2012. Uncomfortable interactions. in: Proceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems - CHI '12 ACM. pp. 2005-2014
Chapter titleUncomfortable interactions
AuthorsBenford, S., Greenhalgh, C., Giannachi, G., Walker, B., Marshall, J. and Rodden, T.
Abstract

We argue for deliberately and systematically creating uncomfortable interactions as part of powerful cultural experiences. We identify the potential benefits of uncomfortable interactions under the general headings of entertainment, enlightenment and sociality. We then review artworks and performances that have employed discomfort, including two complementary examples from the worlds of entertainment and performance. From this, we articulate a suite of tactics for designing four primary forms of discomfort referred to as visceral, cultural, control and intimate. We discuss how moments of discomfort need to be embedded into an overall experience which requires a further consideration of the dramatic acts of exposition, rising action, climax, falling action, and dénouement. Finally, we discuss an ethical framework for uncomfortable interactions which leads us to revisit key issues of consent, withdrawal, privacy and risk.

Page range2005-2014
Book titleProceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems - CHI '12
PublisherACM
ISBN
Hardcover9781450310154
Publication process dates
Deposited30 Sep 2013
Output statusPublished
Digital Object Identifier (DOI)https://doi.org/10.1145/2207676.2208347
LanguageEnglish
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https://repository.mdx.ac.uk/item/84687

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