Service quality management and customer satisfaction in higher education: quality of services, customer satisfaction and customer behavioural intention in higher education
DProf thesis
Polycarpou, E. 2007. Service quality management and customer satisfaction in higher education: quality of services, customer satisfaction and customer behavioural intention in higher education. DProf thesis Middlesex University National Centre for Work Based Learning Partnerships
Type | DProf thesis |
---|---|
Title | Service quality management and customer satisfaction in higher education: quality of services, customer satisfaction and customer behavioural intention in higher education |
Authors | Polycarpou, E. |
Abstract | For the purpose of this project, a modified SERVQUAL instrument has been used to investigate undergraduate student perception of service quality at Cyprus College by |
Department name | National Centre for Work Based Learning Partnerships |
Institution name | Middlesex University |
Publication dates | |
28 Jan 2015 | |
Publication process dates | |
Deposited | 28 Jan 2015 |
Completed | Jun 2007 |
Output status | Published |
Language | English |
File |
https://repository.mdx.ac.uk/item/84wq6
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