Zukunftssicherung von Logistikunternehmen unter dem Aspekt der Fahrerbindung

The present study is concerned with the rapidly increasing shortage of traffic, which places transport companies and freight forwarders at a great challenge not only to find drivers, but also, above all, to bind their own organization. The binding of drivers is the basic prerequisite for the provision of the service per se and further the prerequisite for a high quality, which is reflected by speed and reliability through routined procedures. Just when the processes for the driver's connection are ensured makes it sense to invest in the extraction and the employee in itself.
Therefore it was necessary to find out what the driver really is tying to a company or of what drivers criticize their employer. The special feature of this work was the theorientative approach. This ensured the widest possible openness of the investigation for the gain of knowledge, which was not determined or restricted by confirmation or refutation of a theory.
The core process of communication could be identified as a basic finding for the driver's personal commitment. It is the decisive process in a company. In this case, communication is to be understood as a pure exchange between the sender and the receiver in verbal or non-verbal form. There are rather the secondary communicative effects, which emerge from the processes more closely. Thus, a poor process is expressed more than just an inadequate completion of the tasks. The failure to remedy this lack of performance unfolds with the driver the effect of a minor estimation instead of an appreciation.
There are reasons for this. On the one hand, the process deficits are not known to the responsible executives, so they remain virtually undetected because they do not produce any conspicuousness in the controlling department, and on the other hand they are corrected by the truckers employed. This means quality assurance of the processes is taken over by the driver. Some forwarders use the appropriate driver assistance for their drivers. These serve as contact persons and can, in some cases, correctively interfere with the processes and have a positive influence on the communication process and thus contribute to the driver's connection.