Can lean management improve support for print disabled students? A Middlesex University case study

In 2021 I undertook the Middlesex University Continuous Improvement Practitioner Programme (CIPP) to gain a qualification in Lean Management. All participants had to undertake a project to review a service in their area and I chose to focus on the Library’s support for disabled students. My project looked at how we might improve support for our print disabled students and, in particular, improving take up of the 121 support offered by our Liaison Librarians. This short case study explains the basics of Lean and will then look at my project in detail: How it was done, the discoveries made along the way, the spin off project on screen reader testing and reflections on where we are now.