Effect of mindfulness on online impulse buying: Moderated mediation model of problematic internet use and emotional intelligence

Article


Vihari, N., Sinha, N., Tyagi, A. and Mittal, S. 2022. Effect of mindfulness on online impulse buying: Moderated mediation model of problematic internet use and emotional intelligence. Frontiers in Psychology. 13. https://doi.org/10.3389/fpsyg.2022.1012331
TypeArticle
TitleEffect of mindfulness on online impulse buying: Moderated mediation model of problematic internet use and emotional intelligence
AuthorsVihari, N., Sinha, N., Tyagi, A. and Mittal, S.
Abstract

Introduction: Online impulse buying behavior is an unplanned urge to buy a product or service in an online setting and it has several negative consequences for customers, such as guilt and financial distress, and e-commerce firms, such as higher returns and customer complaints. Evidently, it is important to examine the various psychological processes which may assist in a better understanding, therefore addressing the high prevalence of online impulse buying. This study builds upon self-regulation theory to explore how mindfulness influences online impulse buying, and examines problematic internet use as a mediator in the relationship between mindfulness and online impulse buying. Further, this study investigates how emotional intelligence as a moderator plays the role of a suppressant on the adverse impact of problematic Internet use which fuels online impulse buying.
Method: A total of 598 individuals working with various servicebased industries responded to the questionnaire. Multiple regression and moderated mediation analysis was used using SPSS and AMOS for analyzing the data.
Result: Problematic internet use mediates the relationship between mindfulness and online impulse buying behavior. Emotional intelligence negatively moderates the relationship between problematic internet use and online impulse buying behavior.
Discussion: This study findings outlined the inverse relationship of mindfulness & online impulse buying, along with the mediating effect of problematic internet use between mindfulness and online impulse buying. Further, this study showed how emotional intelligence played an important role as a moderator by suppressing the adverse impact of problematic Internet use and preventing online impulse buying. The study offers implications to online marketers in regulating the unplanned purchase process—while minimizing uninhibited buying behavior that leads to regret, and the subsequent intention to return products. Further, social and theoretical implications are discussed.

KeywordsPsychology, mindfulness, access to the internet, problematic internet use, business, online impulsive buying behavior, developing country, mental health, emotional intelligence
Sustainable Development Goals3 Good health and well-being
12 Responsible consumption and production
Middlesex University ThemeCreativity, Culture & Enterprise
PublisherFrontiers Research Foundation
JournalFrontiers in Psychology
ISSN1664-1078
Publication dates
Online06 Dec 2022
Print06 Dec 2022
Publication process dates
Deposited13 Jan 2023
Submitted05 Aug 2022
Accepted08 Nov 2022
Output statusPublished
Publisher's version
License
Digital Object Identifier (DOI)https://doi.org/10.3389/fpsyg.2022.1012331
LanguageEnglish
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