Proceedings of Inaugural Designing Retail and Service Futures Colloquium

Conference Proceedings


Quartier, K., Alexander, B., Khan, Z., Murialdo, F. and Münster, M. (ed.) 2023. Proceedings of Inaugural Designing Retail and Service Futures Colloquium. Design Research Society.
TypeConference Proceedings
TitleProceedings of Inaugural Designing Retail and Service Futures Colloquium
AlternativeDesigning Retail and Service Futures 2023: Reimagining the future for retail and service design theory and practices
EditorsQuartier, K., Alexander, B., Khan, Z., Murialdo, F. and Münster, M.
Abstract

These proceedings were created by compiling the papers presented at the first colloquium of the Special Interest Group (SIG) Designing Retail & Service Futures from the Design Research Society (DRS). The SIG was established in 2021 under the guidance of the Design Research Society. The SIG strives to gain a better understanding of the value of design in the commercial sector, including disciplines, such as interior design, architecture, retail and hospitality, branding, marketing, strategic design, design management and consumer psychology. Design and its value have been a subject of study for many years and from many different disciplinary perspectives (ranging from product design to marketing, business economics, service design, management, environmental psychology, (interior)architecture, etc.). However, these perspectives have been developed in a fragmented way with discrete research methods and results that present limitations to practically applying these findings holistically across the inter-related fields of design, retail, and services.
Recent developments, that have been accelerated by the pandemic and the current economic crisis, show that in practice, services are becoming integral to retail and vice versa. The consumers’ needs and the dedication of retailers to serve these needs have sparked new approaches that unite both service and retail design. Whether it be online or offline (or both), for a product or a service or an experience, or all together… It is only natural that the research community support the development of this field through furthering insights. This colloquium focuses on bringing together various disciplines to contribute their related knowledge and insights with the objective of calibrating terms and meanings that strive for consensus across disciplines related to retail and service design. This is to work towards knowledge and practice-based contributions that strive for a more holistic and encompassing retail and service design future.

Sustainable Development Goals12 Responsible consumption and production
Middlesex University ThemeCreativity, Culture & Enterprise
Research GroupFashion and Interiors
ISBN9789464772913
PublisherDesign Research Society
EventInaugural Designing Retail & Service Futures Colloquium
Publication dates
Print30 Mar 2023
Publication process dates
Deposited19 Jun 2023
Accepted30 Apr 2023
Output statusPublished
Publisher's version
License
File Access Level
Open
Copyright Statement

Citation
Quartier, K., Alexander, B., Khan, Z., Murialdo, F., and Münster, M. (eds.) (2023) Proceedings of Inaugural Designing Retail and Service Futures Colloquium, 30-31 March, London, UK, Design Research Society. https://doi.org/10.21606/drsf.2023.cv

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Web address (URL)https://dl.designresearchsociety.org/conference-volumes/58/
Digital Object Identifier (DOI)https://doi.org/10.21606/drsf.2023.cv
LanguageEnglish
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