Untersuchungen der Fähigkeitsadaption innerhalb des agilen Mindsets der Belegschaft unter Berücksichtigung der digitalen Transformation und der multifaktoriellen Brancheneinflüsse bei Personaldienstleistern: Ein Paradigma der Fähigkeiten und Maßnahmen

Digitalization and the associated new requirements of the VUCA world of work, as well as the legal and economic or multifactorial influences, currently represent the greatest influencing factors for the HR services industry. As a result of these findings, the question arose as to how HR service providers will position themselves in the future in order to be able to meet the changed requirements of the new VUCA world. Furthermore, this dissertation examines the questions of which skills within the agile mindset must be developed into a target state among the workforce of staffing service providers and with which measures, and how an action paradigm can be derived from this specifically for the staffing service industry.
In the empirical part of the work 21 interviews with experts from the personnel service industry were accomplished and evaluated with the help of a qualitative content analysis after Mayring. Based on the analysis, it became clear that the following skills contribute to the success of the digital transformation and to coping with the multifactorial industry influences: willingness to change, not sticking to rigid behaviors, high degree of openness and transparency, affinity for technology, high quality awareness, courage to try new things, seeing mistakes as learning opportunities, mutual support and willingness to take responsibility, self-leadership and organization, entrepreneurship, self-starter mentality, ability to learn, customer-centeredness, critical faculties, flexibility, willingness to cooperate, innovation and communication strengths, and passion for the job. Likewise, the interview study revealed that the majority of staffing firms lack a capability adaptation concept to develop the aforementioned skills. The awareness of the importance of an agile workforce is present among the staffing service providers, but so far only few measures are taken to promote the agile skills of the employees.
In order to be able to develop the agile skills, appropriate measures are required, so in the dissertation recommendations were generated in terms of skill adaptation with regard to the agile mindset in the workforce. Within the scope of a trend analysis, the applicability and effectiveness of the recommendations were successfully validated. Based on the findings, an action paradigm of capability adaptation within the agile mindset in the workforce for human resources services was modeled.