De-collectivization and employment problems: the experiences of minority ethnic workers seeking help through Citizens Advice

This article draws on a study of the experiences of (primarily non-unionized) minority ethnic workers in seeking advice and support for employment problems in the context of the de-collectivization of employment relations in Britain. It focuses on one of the main recourses identified in the research, the Citizens Advice Bureau, its relationship with community organizations and with trade unions. Workers’ testimonies about their experiences of help with workplace grievances are supplemented with views of advice providers, community-based organizations and trade unionists. Findings illuminate the specific experiences of minority ethnic workers, as well as similarities with majority ethnic non-unionized workers and highlight the paucity of individual employment advice and a growing crisis for workers’ rights with the decline in collective union representation.