Social value creation through tourism enterprise

Article


Altinay, L., Sigala, M. and Waligo, V. 2016. Social value creation through tourism enterprise. Tourism Management. 54, pp. 404-417. https://doi.org/10.1016/j.tourman.2015.12.011
TypeArticle
TitleSocial value creation through tourism enterprise
AuthorsAltinay, L., Sigala, M. and Waligo, V.
Abstract

Despite the role of social entrepreneurship to create social value and transformation, little is still known about how social value can be generated. Drawing upon the service dominant logic and entrepreneurship literature, the paper aims to identify the resource needs of a tourism social enterprise and evaluate the means by which these resources are mobilised. Twenty seven face-to-face interviews were conducted with key informants in a developing country case study context. The key resources required for social value creation in tourism are natural; financial; political and institutional and human capital. These resources enable the generation of social value at three levels with interlocking value creation processes: at an individual stakeholder level; at the meso level and at the macro-level. Strategies associated with resource mobilisation are stakeholder involvement and collaboration; and relationship development and local community empowerment. A shared understanding of the role of tourism and cultural values is critical.

PublisherElsevier
JournalTourism Management
ISSN0261-5177
Publication dates
Online03 Jan 2016
Print01 Jun 2016
Publication process dates
Deposited02 Feb 2016
Submitted04 May 2015
Completed17 Dec 2015
Accepted23 Dec 2015
Output statusPublished
Additional information

Available online 3 January 2016

Digital Object Identifier (DOI)https://doi.org/10.1016/j.tourman.2015.12.011
LanguageEnglish
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