Internet banking: an empirical investigation into the extent of adoption by banks and the determinants of customer satisfaction in the United Arab Emirates
Article
Fernandes, C. and Awamleh, R. 2005. Internet banking: an empirical investigation into the extent of adoption by banks and the determinants of customer satisfaction in the United Arab Emirates. Journal of Internet Banking and Commerce. 10 (1), pp. 1-12.
Type | Article |
---|---|
Title | Internet banking: an empirical investigation into the extent of adoption by banks and the determinants of customer satisfaction in the United Arab Emirates |
Authors | Fernandes, C. and Awamleh, R. |
Abstract | This study adopts the Diniz (1998) model to evaluate websites of foreign and local banks in the United Arab Emirates and through a survey of users ascertains factors that influence customer satisfaction of the internet banking service. These are convenience, independence, and security of internet banking transactions. |
Journal | Journal of Internet Banking and Commerce |
ISSN | 1204-5357 |
Publication dates | |
30 Apr 2005 | |
Publication process dates | |
Deposited | 19 Oct 2022 |
Accepted | 18 Jun 2005 |
Output status | Published |
Web address (URL) | https://ro.uow.edu.au/commpapers/1328/ |
Language | English |
https://repository.mdx.ac.uk/item/8q1x7
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