Decision-making system for higher education university selection: comparison of priorities pre- and post-COVID-19

Article


Nanath, K., Sajjad, A. and Kaitheri, S. 2021. Decision-making system for higher education university selection: comparison of priorities pre- and post-COVID-19. Journal of Applied Research in Higher Education. 14 (1), pp. 347-365. https://doi.org/10.1108/jarhe-08-2020-0277
TypeArticle
TitleDecision-making system for higher education university selection: comparison of priorities pre- and post-COVID-19
AuthorsNanath, K., Sajjad, A. and Kaitheri, S.
Abstract

Purpose
University selection in higher education is a complex task for aspirants from a decision-making perspective. This study first aims to understand the essential parameters that affect potential students' choice of higher education institutions. It then aims to explore how these parameters or priorities have changed given the impact of the COVID-19 pandemic. Learning about the differences in priorities for university selection pre- and post-COVID-19 pandemic might help higher education institutions focus on relevant parameters in the post-pandemic era.

Design/methodology/approach
This study uses a mixed-method approach, with primary and secondary data (university parameters from the website and LinkedIn Insights). We developed a university selector system by scraping LinkedIn education data of various universities and their alumni records. The final decision-making tool was hosted on the web to collect potential students' responses (primary data). Response data were analyzed via a multicriteria decision-making (MCDM) model. Portal-based data collection was conducted twice to understand the differences in university selection priorities pre- and post-COVID-19 pandemic. A one-way MANOVA was performed to find the differences in priorities related to the university decision-making process pre- and post-COVID-19.

Findings
This study considered eight parameters of the university selection process. MANOVA demonstrated a significant change in decision-making priorities of potential students between the pre- and post-COVID-19 phases. Four out of eight parameters showed significant differences in ranking and priority. Respondents made significant changes in their selection criteria on four parameters: cost (went high), ranking (went low), presence of e-learning mode (went high) and student life (went low).

Originality/value
The current COVID-19 pandemic poses many uncertainties for educational institutions in terms of mode of delivery, student experience, campus life and others. The study sheds light on the differences in priorities resulting from the pandemic. It attempts to show how social priorities change over time and influence the choices students make.

KeywordsAnalytic hierarchy process; COVID-19; Decision-making; University selection; COVID-19; higher education
Sustainable Development Goals4 Quality education
Middlesex University ThemeCreativity, Culture & Enterprise
PublisherEmerald
JournalJournal of Applied Research in Higher Education
ISSN2050-7003
Electronic1758-1184
Publication dates
Online03 Mar 2021
Print27 Jan 2022
Publication process dates
Accepted03 Mar 2021
Deposited30 Oct 2023
Output statusPublished
Digital Object Identifier (DOI)https://doi.org/10.1108/jarhe-08-2020-0277
Scopus EID2-s2.0-85102194510
Web of Science identifierWOS:000624560900001
LanguageEnglish
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