Examining post COVID-19 tourist concerns using sentiment analysis and topic modeling
Conference paper
Balasubramanian, S., Kaitheri, S., Nanath, K., Sreejith, S. and Paris, C. 2021. Examining post COVID-19 tourist concerns using sentiment analysis and topic modeling. Wörndl, W., Koo, C. and Stienmetz, J. (ed.) ENTER 2021 eTourism Conference. Virtual 19 - 21 Jan 2021 Springer. pp. 564-569 https://doi.org/10.1007/978-3-030-65785-7_54
Type | Conference paper |
---|---|
Title | Examining post COVID-19 tourist concerns using sentiment analysis and topic modeling |
Authors | Balasubramanian, S., Kaitheri, S., Nanath, K., Sreejith, S. and Paris, C. |
Abstract | The COVID-19 pandemic has had a destructive effect on the tourism sector, especially on tourists’ fears and risk perceptions, and is likely to have a lasting impact on their intention to travel. Governments and businesses worldwide looking to revive and revamp their tourism sector, therefore, must first develop a critical understanding of tourist concerns starting from the dreaming/planning phase to booking, travel, stay, and experiencing. This formed the motivation of this study, which empirically examines the tourist sentiments and concerns across the tourism supply chain. Natural Language Processing (NLP) using sentiment analysis and Latent Dirichlet Allocation (LDA) approach was applied to analyze the semi-structured survey data collected from 72 respondents. Practitioners and policymakers could use the study findings to enable various support mechanisms for restoring tourist confidence and help them adjust to the ’new normal.’ |
Keywords | Tourism supply chain, Emotions, Lexicon-based approach |
Conference | ENTER 2021 eTourism Conference |
Page range | 564-569 |
Editors | Wörndl, W., Koo, C. and Stienmetz, J. |
ISBN | |
Paperback | 9783030657840 |
Electronic | 9783030657857 |
Publisher | Springer |
Publication dates | |
Online | 12 Jan 2021 |
12 Jan 2021 | |
Publication process dates | |
Deposited | 09 Apr 2021 |
Accepted | 12 Jan 2021 |
Output status | Published |
Publisher's version | License |
Copyright Statement | © The Author(s) 2021. Open Access. |
Digital Object Identifier (DOI) | https://doi.org/10.1007/978-3-030-65785-7_54 |
Language | English |
Book title | Information and Communication Technologies in Tourism 2021: Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 |
https://repository.mdx.ac.uk/item/894q9
Download files
Publisher's version
65
total views10
total downloads4
views this month0
downloads this month