Examining post COVID-19 tourist concerns using sentiment analysis and topic modeling

Conference paper


Balasubramanian, S., Kaitheri, S., Nanath, K., Sreejith, S. and Paris, C. 2021. Examining post COVID-19 tourist concerns using sentiment analysis and topic modeling. Wörndl, W., Koo, C. and Stienmetz, J. (ed.) ENTER 2021 eTourism Conference. Virtual 19 - 21 Jan 2021 Springer. pp. 564-569 https://doi.org/10.1007/978-3-030-65785-7_54
TypeConference paper
TitleExamining post COVID-19 tourist concerns using sentiment analysis and topic modeling
AuthorsBalasubramanian, S., Kaitheri, S., Nanath, K., Sreejith, S. and Paris, C.
Abstract

The COVID-19 pandemic has had a destructive effect on the tourism sector, especially on tourists’ fears and risk perceptions, and is likely to have a lasting impact on their intention to travel. Governments and businesses worldwide looking to revive and revamp their tourism sector, therefore, must first develop a critical understanding of tourist concerns starting from the dreaming/planning phase to booking, travel, stay, and experiencing. This formed the motivation of this study, which empirically examines the tourist sentiments and concerns across the tourism supply chain. Natural Language Processing (NLP) using sentiment analysis and Latent Dirichlet Allocation (LDA) approach was applied to analyze the semi-structured survey data collected from 72 respondents. Practitioners and policymakers could use the study findings to enable various support mechanisms for restoring tourist confidence and help them adjust to the ’new normal.’

KeywordsTourism supply chain, Emotions, Lexicon-based approach
ConferenceENTER 2021 eTourism Conference
Page range564-569
EditorsWörndl, W., Koo, C. and Stienmetz, J.
ISBN
Paperback9783030657840
Electronic9783030657857
PublisherSpringer
Publication dates
Online12 Jan 2021
Print12 Jan 2021
Publication process dates
Deposited09 Apr 2021
Accepted12 Jan 2021
Output statusPublished
Publisher's version
License
Copyright Statement

© The Author(s) 2021. Open Access.
This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
The images or other third party material in this chapter are included in the chapter's Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the chapter's Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder.

Digital Object Identifier (DOI)https://doi.org/10.1007/978-3-030-65785-7_54
LanguageEnglish
Book titleInformation and Communication Technologies in Tourism 2021: Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021
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Paris, C. 2011. Backpacker activities and personal values: an SEM approach. Annals of Leisure Research. 13 (1-2), pp. 239-258. https://doi.org/10.1080/11745398.2010.9686846
Social constructivism and tourism education
Paris, C. 2011. Social constructivism and tourism education. Journal of Hospitality, Leisure, Sport and Tourism Education. 10 (2), pp. 103-108. https://doi.org/10.3794/johlste.102.385
Tourists perceptions of climate change in Cairns, Australia
Paris, C., Hopkins, S. and Westbrook, T. 2011. Tourists perceptions of climate change in Cairns, Australia. e-Review of Tourism Research (eRTR). 9 (6), pp. 279-291.
Understanding the statusphere and blogosphere: an analysis of virtual backpacker spaces
Paris, C. 2011. Understanding the statusphere and blogosphere: an analysis of virtual backpacker spaces. Springer. pp. 443-455 https://doi.org/10.1007/978-3-7091-0503-0_36
Study abroad motivations, destination selection and pre-trip attitude formation
Nyaupane, G., Paris, C. and Teye, V. 2011. Study abroad motivations, destination selection and pre-trip attitude formation. International Journal of Tourism Research. 13 (3), pp. 205-217. https://doi.org/10.1002/jtr.811
Why do students study abroad? Exploring motivations beyond earning academic credits
Nyaupane, G., Paris, C. and Teye, V. 2010. Why do students study abroad? Exploring motivations beyond earning academic credits. Tourism Analysis. 15 (2), pp. 263-267. https://doi.org/10.3727/108354210X12724863327920
Evaluating tourism community preferences
Tyrrell, T., Paris, C. and Casson, M. 2010. Evaluating tourism community preferences. Tourism Analysis. 15 (1), pp. 121-124. https://doi.org/10.3727/108354210X12724734223838
Backpacker motivations: a travel career approach
Paris, C. and Teye, V. 2010. Backpacker motivations: a travel career approach. Journal of Hospitality Marketing and Management. 19 (3), pp. 244-259. https://doi.org/10.1080/19368621003591350
Cruise line industry and Caribbean tourism: guests' motivations, activities, and destination preference
Teye, V. and Paris, C. 2010. Cruise line industry and Caribbean tourism: guests' motivations, activities, and destination preference. Tourism Review International. 14 (1), pp. 17-28. https://doi.org/10.3727/154427211X12954639814858
The role of social media in promoting special events: acceptance of Facebook ‘events’
Paris, C., Lee, W. and Seery, P. 2010. The role of social media in promoting special events: acceptance of Facebook ‘events’. ENTER2010 eTourism Conference. Lugano, Switzerland 10 - 12 Feb 2010 Springer. pp. 531-541 https://doi.org/10.1007/978-3-211-99407-8_44
Innocents abroad: attitude change toward hosts
Nyaupane, G., Teye, V. and Paris, C. 2008. Innocents abroad: attitude change toward hosts. Annals of Tourism Research. 35 (3), pp. 650-667. https://doi.org/10.1016/j.annals.2008.03.002
Innocents abroad: attitude change toward hosts
Nyaupane, G., Teye, V. and Paris, C. 2008. Innocents abroad: attitude change toward hosts. Annals of Tourism Research. 35 (3), pp. 650-667. https://doi.org/10.1016/j.annals.2008.03.002