Leveraging smart technologies for connected tourist experiences – The case of Dubai
Conference paper
Balasubramanian, S., Kaitheri, S., Nanath, K., Sreejith, S. and Paris, C. 2020. Leveraging smart technologies for connected tourist experiences – The case of Dubai. Fifth Annual Conference on Emerging Research Paradigms in Business and Social Science (ERPBSS-2020). Middlesex University Dubai 14 - 16 Jan 2020
Type | Conference paper |
---|---|
Title | Leveraging smart technologies for connected tourist experiences – The case of Dubai |
Authors | Balasubramanian, S., Kaitheri, S., Nanath, K., Sreejith, S. and Paris, C. |
Abstract | Advancements in technologies have led to the emergence of smart tourism. Given that smart tourism is no longer an option but a must to survive in the competitive global tourism space, governments worldwide are investing heavily in developing infrastructure that supports smart tourism. While individual technological advances can improve tourist experiences, it is the integration, synchronization, and concerted use of different technologies that deliver connected tourist experiences. This study aims to explore the interconnected smart tourism landscape required in providing a seamless tourist experience. A secondary case study research methodology is adopted in this study. The Dubai tourism sector, which has played a pivotal role in transforming Dubai to a modern economy is used as an exemplary case to comprehend how Dubai has leveraged smart tourism capabilities to become one of the leading tourist destinations in the world. The lessons learned from this study is useful for practitioners and policymakers elsewhere responsible for promoting smart tourism. |
Sustainable Development Goals | 9 Industry, innovation and infrastructure |
Middlesex University Theme | Creativity, Culture & Enterprise |
Conference | Fifth Annual Conference on Emerging Research Paradigms in Business and Social Science (ERPBSS-2020) |
Publication process dates | |
Accepted | 14 Jan 2020 |
Completed | 15 Jan 2020 |
Deposited | 30 Oct 2023 |
Output status | Published |
Web address (URL) | https://www.mdx.ac.ae/erpbss2020 |
Language | English |
https://repository.mdx.ac.uk/item/w2x77
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