An enabling framework for blockchain in tourism
Article
Balasubramanian, S., Singh Sethi, J., Ajayan, S. and Paris, C. 2022. An enabling framework for blockchain in tourism. Information Technology and Tourism. 24 (2), pp. 165-179. https://doi.org/10.1007/s40558-022-00229-6
Type | Article |
---|---|
Title | An enabling framework for blockchain in tourism |
Authors | Balasubramanian, S., Singh Sethi, J., Ajayan, S. and Paris, C. |
Abstract | This viewpoint article proposes an enabling framework that identifies the use of various blockchain technologies in tourism and their applications (digitalization, automation, disintermediation, and intelligent environment) across the different stages of travel (pre-trip, during the trip, and post-trip). As we know, the tourism sector contributes immensely to world GDP and job creation. However, the COVID-19 pandemic, even after two years since it first appeared, continues to adversely impact the tourism prospects of countries across the world due to nationwide lockdowns and travel restrictions. As the world tries to adapt to the “new normal,“ the tourism sector is forced to re-think its ways of doing business and bring about innovations to facilitate the new norms of contactless and safe transactions. Also, the sector, more than ever, need to effectively deal with its inherent challenges such as transparency and credibility of information, fraudulent practices, opportunistic behavior of intermediaries, and foreign currency risks. Blockchain technology can transform the tourism sector by offering innovative solutions that address its pressing issues. However, our current understanding of blockchain application in tourism is quite limited, with previous work being largely fragmented and narrow in terms of both scope and application. We foresee that the insights offered in this viewpoint, including the framework, will advance both theory and practice and facilitate the implementation of blockchain-enabled solutions across different travel stages. |
Keywords | Cryptocurrency; Automation; Intelligent environments ; Digitalization; Disintermediation; Smart tourism; Blockchain technology ; COVID-19 |
Sustainable Development Goals | 8 Decent work and economic growth |
9 Industry, innovation and infrastructure | |
12 Responsible consumption and production | |
Middlesex University Theme | Creativity, Culture & Enterprise |
Publisher | Springer |
Journal | Information Technology and Tourism |
ISSN | 1098-3058 |
Electronic | 1943-4294 |
Publication dates | |
Online | 08 Aug 2022 |
30 Jun 2022 | |
Publication process dates | |
Deposited | 16 Aug 2022 |
Submitted | 24 Nov 2021 |
Accepted | 05 Jun 2022 |
Output status | Published |
Publisher's version | License |
Copyright Statement | © The Author(s) 2022 |
Digital Object Identifier (DOI) | https://doi.org/10.1007/s40558-022-00229-6 |
Web of Science identifier | WOS:000837519000001 |
Language | English |
https://repository.mdx.ac.uk/item/89y64
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