Promoting adoption of management practices from the outside: insights from a randomized field experiment

We conducted a Randomized Controlled Trial (RCT) to explore the role of government information intervention on a firm’s management practices and performance. Specifically, we studied whether providing managers with information regarding the benefits of Quality Management practice (QM) can enable government to influence manager perception and adoption of QM, output quality, and firm performance. Our main finding demonstrates that the information intervention improves manager perception of QM benefits; this, in turn, encourages managers to adopt QM, leading to improvements in quality and firm performance.

This is the peer reviewed version of the following article: Nguyen, Q, Kim, TH. Promoting adoption of management practices from the outside: Insights from a randomized field experiment. J Oper Manag. 2019; 65: 48– 61., which has been published in final form at https://doi.org/10.1016/j.jom.2018.11.001 . This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.