How can HR navigate the challenge of ChatGPT?

Exciting tools such as ChatGPT offer promising opportunities. However, caution is warranted, as evidenced by widely reported cases.

AI is not a novel technology, and its integration into human resources processes and policies has been ongoing. Given the current media coverage and political debates, some managers may be wondering about the implications. The answer lies in the rise of large language models (LLMs) and new general AI systems that have the ability to ‘learn’ and surpass their original tasks. In some cases, programmers themselves struggle to track how an AI tool acquires knowledge or produces results. This uncertainty is heightened by the fact that widely used tools are often provided free of charge by organisations operating in a regulatory gray area.

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