Beyond normal failures: dynamic management of software projects

In order to facilitate continuous development software systems this paper proposes a dynamic feedback model that supports learning, knowledge acquisition and the adoption of a long term perspective. The model integrates the different functional areas required for development in a dynamic relationship offering an alternative to linear life cycles focusing on short-term delivery. The model has been extended to cover the full range of knowledge management. The work has featured in four keynote addresses and is now forming the basis of a new framework for dealing with knowledge about to be utilised by the world's largest software development organisation.