Making the difference together: guidance on gathering and using feedback about the experience of social work from people who use services and their carers

This document provides guidance on practical ways to gather and use direct feedback about people’s experiences of social work practice within mental health services. It is aimed at social workers, their supervisors, managers and workforce leads. It is also aimed at people using services and their carers or families because they should be involved in co-producing approaches to integrating direct feedback into social work practice and service improvement from the outset.