Is the sharing economy about sharing at all? A linguistic analysis of Airbnb reviews

Conference paper


Quattrone, G., Nicolazzo, S., Nocera, A., Quercia, D. and Capra, L. 2018. Is the sharing economy about sharing at all? A linguistic analysis of Airbnb reviews. ICWSM 2018: Twelfth International AAAI Conference on Web and Social Media. Palo Alto, California, United States 25 - 28 Jun 2018 Association for the Advancement of Artificial Intelligence (AAAI). pp. 668 https://doi.org/10.1609/icwsm.v12i1.15065
TypeConference paper
TitleIs the sharing economy about sharing at all? A linguistic analysis of Airbnb reviews
AuthorsQuattrone, G., Nicolazzo, S., Nocera, A., Quercia, D. and Capra, L.
Abstract

The sharing economy manifesto emphasises sharing underused resources as a means to build stronger communities. This manifesto has however received strong critiques that claim these markets are all about access as opposed to sharing, and that consumers are after utilitarian, as opposed to social, value. Being able to assess whether an economy is about access or sharing has important implications for how companies operate, and compete, in this space. To help shed light onto this, we perform a linguistic analysis of the reviews that peers in a sharing economy platform leave to one an- other. We take Airbnb in U.S. as a use case, and identify the main themes that peers discuss in their reviews from 2012 to 2016. We find that, as one expects, utilitarian values (e.g., properties’ facilities, convenience of location, business con- duct) have been discussed much more frequently than social values (e.g., guest/host interactions), and, more interestingly, this gap has substantially increased over the years.

ConferenceICWSM 2018: Twelfth International AAAI Conference on Web and Social Media
Page range668
Proceedings TitleProceedings of the International AAAI Conference on Web and Social Media
ISSN2334-0770
Electronic2334-0770
ISBN
Hardcover9781577357988
PublisherAssociation for the Advancement of Artificial Intelligence (AAAI)
Publication dates
Print25 Jun 2018
Publication process dates
Deposited12 Jan 2021
Accepted01 Mar 2018
Output statusPublished
Web address (URL)https://aaai.org/ocs/index.php/ICWSM/ICWSM18/paper/view/17849
Digital Object Identifier (DOI)https://doi.org/10.1609/icwsm.v12i1.15065
Web address (URL) of conference proceedingshttps://ojs.aaai.org/index.php/ICWSM/issue/view/270
https://aaai.org/proceeding/vol-12-no-1-2018-twelfth-international-aaai-conference-on-web-and-social-media/
LanguageEnglish
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