Managing quality in public services: some distinct implications for the re-organisation of work

Book chapter

Roper, I. 2004. Managing quality in public services: some distinct implications for the re-organisation of work. in: Dibben, P., Wood, G. and Roper, I. (ed.) Contesting public sector reforms: critical perspectives, international debates. Basingstoke Palgrave Macmillan.
Chapter titleManaging quality in public services: some distinct implications for the re-organisation of work
AuthorsRoper, I.
Research GroupEmployment Relations group
Diversity and Gender group
Book titleContesting public sector reforms: critical perspectives, international debates.
EditorsDibben, P., Wood, G. and Roper, I.
PublisherPalgrave Macmillan
Place of publicationBasingstoke
ISBN
Hardcover1403904308
Publication dates
Print2004
Publication process dates
Deposited18 May 2009
Output statusPublished
LanguageEnglish
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