Best value: is it delivering?

Article


Higgins, P., James, P. and Roper, I. 2004. Best value: is it delivering? Public Money & Management. 24 (4), pp. 251-258. https://doi.org/10.1111/j.1467-9302.2004.00427.x
TypeArticle
TitleBest value: is it delivering?
AuthorsHiggins, P., James, P. and Roper, I.
Abstract

The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.

Research GroupDiversity and Gender group
Employment Relations group
JournalPublic Money & Management
ISSN1467-9302
Publication dates
Print01 Aug 2004
Publication process dates
Deposited02 Dec 2008
Output statusPublished
Digital Object Identifier (DOI)https://doi.org/10.1111/j.1467-9302.2004.00427.x
LanguageEnglish
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