Sensemaking in a large-scale corporate fraud investigation: the challenge of communication

As part of the ‘Making Sense of Information’ project, at UCL Interaction Centre in London, we are currently performing field-studies in order to better understand the sensemaking challenges faced by lawyers and journalists. We are using our findings to explore implications for systems to support their work better. As part of our project, we have undertaken a case-study of a large corporate fraud investigation. This involved in-depth, retrospective interviews with 9 of the 30 lawyers who worked on the investigation, and provided us with 11 hours of interview data. This data has been analysed using Grounded Theory.