How do employees perceive the impact of health and safety policies on logistics delivery performance? A case study of a cement manufacturer based in Malaysia

Objective: The study explores the perception of the impact of health and safety policies on the delivery performance of a cement manufacturer in Malaysia. Methods: Data was collected by adopting a case study methodology approach which involved interviewing staff at senior (2), mid (3) and operational (2) levels followed by a survey of 48 truck drivers, 8 observations and the intranet data. Results: Senior Management believe that a rigorous adoption of health and safety policies will result in long term competitiveness and beneficial for the organisation as a whole whereas operations, mid-level management and truck drivers believe that the health and safety policies are restricting delivery flexibility and responsiveness to customer’s requirement. Health and Safety policies can have a negative impact on delivery flexibility on short term basis but in the long term it has reduced the time lost due to injuries which will positively impact delivery performance. Practical applications: The findings of this study will enable organisations to gain a deeper understanding about the impact of health and safety policies on delivery performance.

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