Unraveling the diverse nature of service quality in a sharing economy: a social exchange theory perspective of Airbnb accommodation
Article
Priporas, C., Stylos, N., Rahimi, R. and Vedanthachari, L. 2017. Unraveling the diverse nature of service quality in a sharing economy: a social exchange theory perspective of Airbnb accommodation. International Journal of Contemporary Hospitality Management. 29 (9), pp. 2279-2301. https://doi.org/10.1108/IJCHM-08-2016-0420
Type | Article |
---|---|
Title | Unraveling the diverse nature of service quality in a sharing economy: a social exchange theory perspective of Airbnb accommodation |
Authors | Priporas, C., Stylos, N., Rahimi, R. and Vedanthachari, L. |
Abstract | Purpose - This study investigates customers’ perceptions of the service quality facets of Airbnb accommodation using social exchange theory as a suitable conceptual framework to explain aspects of interactivity between guests and hosts. |
Research Group | Strategic Marketing, Consumer Behaviour and Branding/Identity group |
Publisher | Emerald |
Journal | International Journal of Contemporary Hospitality Management |
ISSN | 0959-6119 |
Publication dates | |
Online | 24 Jul 2017 |
11 Sep 2017 | |
Publication process dates | |
Deposited | 02 Feb 2017 |
Accepted | 14 Dec 2016 |
Output status | Published |
Accepted author manuscript | |
Copyright Statement | This is the accepted version of the manuscript "Unraveling the diverse nature of service quality in a sharing economy: A social exchange theory perspective of Airbnb accommodation", forthcoming/published in the journal "International Journal of Contemporary Hospitality Management" available via the journal site at: https://doi.org/10.1108/IJCHM-08-2016-0420. This article is © Emerald Publishing Limited and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. |
Digital Object Identifier (DOI) | https://doi.org/10.1108/IJCHM-08-2016-0420 |
Language | English |
https://repository.mdx.ac.uk/item/86wq8
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