The use of new technologies for corporate marketing communication in luxury retailing: preliminary findings

Article

Passavanti, R., Pantano, E., Priporas, C. and Verteramo⁠, S. 2020. The use of new technologies for corporate marketing communication in luxury retailing: preliminary findings. Qualitative Market Research: An International Journal. 23 (3), pp. 503-521. https://doi.org/10.1108/QMR-11-2017-0144
TypeArticle
TitleThe use of new technologies for corporate marketing communication in luxury retailing: preliminary findings
AuthorsPassavanti, R., Pantano, E., Priporas, C. and Verteramo⁠, S.
Abstract

The aim of this paper is to explore the extent to which luxury brand retailers employ new technologies as a tool for corporate marketing communication.
We employed a multiple-case study consisting of five information-rich cases, with the similar characteristics of large firms selling luxury brands which are aware of the importance of innovation. In each company, we interviewed the key person in charge of marketing innovation strategies, and we collected data from annual reports, press releases, and direct observation of all the new technology categories used.
Our findings reveal that this sector is considerably aware of the benefits of using new media as a marketing communication tool, while the effective use of these new media is still limited.
The study provides an empirical contribution to the emerging topic of innovation and technology management in retailing, with the emphasis being placed on the luxury sector through an in-depth investigation of the usage of new technologies by the firms studied.
This study is the first one investigating thoroughly the luxury sector usage of new technologies to improve corporate marketing communication.

PublisherEmerald
JournalQualitative Market Research: An International Journal
ISSN1352-2752
Publication dates
Online03 Feb 2020
Print14 Oct 2020
Publication process dates
Deposited16 May 2019
Accepted23 Mar 2019
Output statusPublished
Accepted author manuscript
Copyright Statement

This is the accepted version of the manuscript "The use of new technologies for corporate marketing communication in luxury retailing: Preliminary findings", published in the journal "Qualitative Market Research: An International Journal" available via the journal site at: https://doi.org/10.1108/QMR-11-2017-0144
This article is © 2020, Emerald Publishing Limited and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.

Digital Object Identifier (DOI)https://doi.org/10.1108/QMR-11-2017-0144
LanguageEnglish
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