Shopping centres revisited: exploring new attributes of attractiveness

Article

Pantano, E., Dennis, C. and De Pietro, M. 2021. Shopping centres revisited: exploring new attributes of attractiveness. Journal of Retailing and Consumer Services. 61. https://doi.org/10.1016/j.jretconser.2021.102576
TypeArticle
TitleShopping centres revisited: exploring new attributes of attractiveness
AuthorsPantano, E., Dennis, C. and De Pietro, M.
Abstract

Traditional retailing is facing tough challenges, driven not least by the trend towards online shopping. This paper revisits shopping centres research in light of the recent increasing role of technologies, leisure activities and changes in consumer behaviour. Drawing upon 10,544 consumers’ unsolicited communications on Twitter relating to the 19 main shopping centres in UK that were posted in May 2019, this research seeks to understand how retail attributes are unevenly distributed across consumers’ evaluations to define the attributes driving consumers’ evaluations of retail-leisure complexes. Results demonstrate the impact of each identified attribute on preferences for retail-leisure complexes. In particular, findings provide important insights for scholars and practitioners related to the design of future attractive shopping centres. Shopping centres can play an important role in contributing to the viability and vitality of towns. We consider the findings in the light of wider policy and regulatory debates.

Sustainable Development Goals9 Industry, innovation and infrastructure
Middlesex University ThemeHealth & Wellbeing
PublisherElsevier
JournalJournal of Retailing and Consumer Services
ISSN0969-6989
Publication dates
Online21 Apr 2021
PrintJul 2021
Publication process dates
Deposited23 Jan 2023
Submitted22 Jun 2020
Accepted12 Apr 2021
Output statusPublished
Accepted author manuscript
License
Digital Object Identifier (DOI)https://doi.org/10.1016/j.jretconser.2021.102576
LanguageEnglish
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