Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK

Article


Ueno, A., Dennis, C. and Dafoulas, G. 2023. Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK. Technological Forecasting and Social Change. 197. https://doi.org/10.1016/j.techfore.2023.122935
TypeArticle
TitleDigital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK
AuthorsUeno, A., Dennis, C. and Dafoulas, G.
Abstract

This paper investigates internet non-use in the UK. We apply Resource and Appropriation Theory (RAT), identifying main factors associated with internet non-use in the UK: (1) older age, (2) lower socio-economic classification, (3) disability, (4) less education/qualifications, and (5) lower housing tenure. We extend RAT by exploring magnifying effects of disadvantages, particularly, moderating effects of gender, housing tenure, urban/rural, North/South divide, and ethnicity. Internet non-users tend to be in lower-paid jobs, which impacts productivity even more during than before Covid, closing the loop of the RAT vicious circle. A thread runs through the results on the importance of attitudes and motivation. Accordingly, we recommend interventions based on Relative Digital Deprivation Theory. Once an individual understands that they suffer digital inequality, they are more likely to change attitudes and behavior to reduce inequality. If encouraged by family and friends, they may then view internet non-use as fixable and worth fixing, potentially becoming internet users.

KeywordsDigital divide; digital poverty; digital exclusion; Resource and Appropriation Theory; Relative Digital Deprivation Theory; Covid-19
Sustainable Development Goals1 No poverty
Middlesex University ThemeHealth & Wellbeing
Research GroupStrategic Marketing, Consumer Behaviour and Branding/Identity group
PublisherElsevier
JournalTechnological Forecasting and Social Change
ISSN0040-1625
Electronic1873-5509
Publication dates
Online23 Oct 2023
PrintDec 2023
Publication process dates
Deposited25 Oct 2023
Accepted15 Oct 2023
Submitted18 Jan 2023
Output statusPublished
Publisher's version
License
Digital Object Identifier (DOI)https://doi.org/10.1016/j.techfore.2023.122935
LanguageEnglish
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Dafoulas, G., Cardoso Maia, C., Samuels-Clarke, J., Ali, A. and Augusto, J. 2018. Investigating the role of biometrics in education – the use of sensor data in collaborative learning. 12th International Conference on e-Learning. Madrid, Spain 17 - 19 Jul 2018 IADIS. pp. 115-123
Examining the influence of corporate website favorability on corporate image and corporate reputation: findings from fsQCA
Ageeva, E., Melewar, T., Foroudi, P., Dennis, C. and Jin, Z. 2018. Examining the influence of corporate website favorability on corporate image and corporate reputation: findings from fsQCA. Journal of Business Research. 89, pp. 287-304. https://doi.org/10.1016/j.jbusres.2018.01.036
PROMISING THE DREAM: Changing destination image of London through the effect of website place
Foroudi, P., Akarsu, T., Ageeva, E., Foroudi, M., Dennis, C. and Melewar, T. 2018. PROMISING THE DREAM: Changing destination image of London through the effect of website place. Journal of Business Research. 83, pp. 97-110. https://doi.org/10.1016/j.jbusres.2017.10.003
Value co-creation through multiple shopping channels: the interconnections with social exclusion and wellbeing
Dennis, C., Bourlakis, M., Alamanos, E., Papagiannidis, S. and Brakus, J. 2017. Value co-creation through multiple shopping channels: the interconnections with social exclusion and wellbeing. International Journal of Electronic Commerce. 21 (4), pp. 517-547. https://doi.org/10.1080/10864415.2016.1355644
Understanding the effect of smart retail brand - consumer communications via mobile instant messaging (MIM) - an empirical study in the Chinese context
Vazquez, D., Dennis, C. and Zhang, Y. 2017. Understanding the effect of smart retail brand - consumer communications via mobile instant messaging (MIM) - an empirical study in the Chinese context. Computers in Human Behavior. 77, pp. 425-436. https://doi.org/10.1016/j.chb.2017.08.018
Understanding collaboration in Global Software Engineering (GSE) teams with the use of sensors: introducing a multi-sensor setting for observing social and human aspects in project management
Dafoulas, G., Cardoso Maia, C., Ali, A., Augusto, J. and Lopez, V. 2017. Understanding collaboration in Global Software Engineering (GSE) teams with the use of sensors: introducing a multi-sensor setting for observing social and human aspects in project management. IE 2017 - 13th International Conference on Intelligent Environments (IE’17). Seoul, Korea (South) 21 - 25 Aug 2017 Institute of Electrical and Electronics Engineers (IEEE). pp. 114-121 https://doi.org/10.1109/IE.2017.40
Creating smarter teaching and training environments: innovative set-up for collaborative hybrid learning
Dafoulas, G., Cardoso Maia, C., Loomes, M., Serce, F., Swigger, K., Brazile, R., Lopez, V., Alpaslan, F. and Milewski, A. 2016. Creating smarter teaching and training environments: innovative set-up for collaborative hybrid learning. Novais, P. and Konomi, S. (ed.) 12th International Conference on Intelligent Environments (IE16) - Workshop. London, United Kingdom 12 - 13 Sep 2016 IOS Press. https://doi.org/10.3233/978-1-61499-690-3-238
A process for designing and developing interactive learning objects for organisations
Esterhuyse, M., Scholtz, B. and Dafoulas, G. 2016. A process for designing and developing interactive learning objects for organisations. 10th Mediterranean Conference on Information Systems (MCIS). Paphos, Cyprus 04 - 06 Sep 2016 University of Nicosia.
Investigating the educational value of social learning networks: a quantitative analysis
Dafoulas, G. and Shokri, A. 2016. Investigating the educational value of social learning networks: a quantitative analysis. Interactive Technology and Smart Education. 13 (4), pp. 305-322. https://doi.org/10.1108/ITSE-09-2016-0034
Using Optical Head-Mounted Devices (OHMD) for provision of feedback in education
Dafoulas, G., Cardoso Maia, C. and Loomes, M. 2016. Using Optical Head-Mounted Devices (OHMD) for provision of feedback in education. 12th International Conference on Intelligent Environments (IE). London, United Kingdom 14 - 16 Sep 2016 Institute of Electrical and Electronics Engineers (IEEE). pp. 159-162 https://doi.org/10.1109/IE.2016.34
Using data analytics for collaboration patterns in distributed software team simulations: the role of dashboards in visualizing global software development patterns
Dafoulas, G., Serce, F., Swigger, K., Brazile, R., Alpaslan, F., Lopez, V. and Milewski, A. 2016. Using data analytics for collaboration patterns in distributed software team simulations: the role of dashboards in visualizing global software development patterns. 2016 IEEE 11th International Conference on Global Software Engineering Workshops (ICGSEW). Irvine, CA, USA 02 Aug 2016 Institute of Electrical and Electronics Engineers (IEEE). pp. 43-48 https://doi.org/10.1109/ICGSEW.2016.15
Preferences of smart shopping channels and their impact on perceived wellbeing and social inclusion
Papagiannidis, S., Bourlakis, M., Alamanos, E. and Dennis, C. 2017. Preferences of smart shopping channels and their impact on perceived wellbeing and social inclusion. Computers in Human Behavior. 77, pp. 396-405. https://doi.org/10.1016/j.chb.2017.04.029
Towards a framework for identifying attitudes and intentions to music acquisition from legal and illegal channels
Dilmperi, A., King, T. and Dennis, C. 2017. Towards a framework for identifying attitudes and intentions to music acquisition from legal and illegal channels. Psychology and Marketing. 34 (4), pp. 428-447. https://doi.org/10.1002/mar.20998
To immerse or not? Experimenting with two virtual retail environments
Papagiannidis, S., Pantano, E., See-to, E., Dennis, C. and Bourlakis, M. 2017. To immerse or not? Experimenting with two virtual retail environments. Information Technology and People. 30 (1), pp. 163-188. https://doi.org/10.1108/ITP-03-2015-0069
Managing consumers' dynamics within the emerging smart retail settings: introduction to the special issue
Pantano, E., Priporas, C. and Dennis, C. 2017. Managing consumers' dynamics within the emerging smart retail settings: introduction to the special issue. Technological Forecasting and Social Change. 124, pp. 225-227. https://doi.org/10.1016/j.techfore.2017.06.018
State of the art in computer forensic education-a review of computer forensic programmes in the UK, Europe and US
Dafoulas, G., Neilson, D. and Hara, S. 2017. State of the art in computer forensic education-a review of computer forensic programmes in the UK, Europe and US. 1st International Conference on New Trends in Computing Sciences. Amman, Jordan 11 - 13 Oct 2017 Institute of Electrical and Electronics Engineers. pp. 144-154 https://doi.org/10.1109/ICTCS.2017.65
Exploring the origin of retail stores in Europe: evidence from Southern Italy from the 6th century BCE to the 3rd century BCE
Pantano, E. and Dennis, C. 2017. Exploring the origin of retail stores in Europe: evidence from Southern Italy from the 6th century BCE to the 3rd century BCE. Journal of Retailing and Consumer Services. 39, pp. 243-249. https://doi.org/10.1016/j.jretconser.2017.08.020
Classroom disciplinary climate in secondary schools in England: what is the real picture?
Jenkins, A. and Ueno, A. 2017. Classroom disciplinary climate in secondary schools in England: what is the real picture? British Educational Research Journal. 43 (1), pp. 124-150. https://doi.org/10.1002/berj.3255
What learners want from educational spaces? A framework for assessing impact of architectural decisions in virtual worlds
Dafoulas, G., Saleeb, N. and Loomes, M. 2016. What learners want from educational spaces? A framework for assessing impact of architectural decisions in virtual worlds. IADIS International Journal on WWW/Internet. 14 (2), pp. 72-90.
Assessing the role of optical head-mounted displays in education: an investigation of Google Glass in creating learning portfolios and providing feedback
Dafoulas, G., Cardoso Maia, C. and Loomes, M. 2016. Assessing the role of optical head-mounted displays in education: an investigation of Google Glass in creating learning portfolios and providing feedback. 8th International Conference on Education and New Learning Technologies. Barcelona, Spain 04 - 06 Jul 2016 IATED. pp. 5357 https://doi.org/10.21125/edulearn.2016.2277
The role of architectural design in virtual worlds for educational purposes
Saleeb, N., Dafoulas, G. and Loomes, M. 2016. The role of architectural design in virtual worlds for educational purposes. 9th International Conference on ICT, Society and Human Beings (part of MCCSIS 2016: Multi Conference on Computer Science and Information Systems:). Funchal, Madeira, Portugal 01 - 04 Jul 2016 IADIS. pp. 32-40
The role of brand attachment strength in higher education
Dennis, C., Papagiannidis, S., Alamanos, E. and Bourlakis, M. 2016. The role of brand attachment strength in higher education. Journal of Business Research. 69 (8), pp. 3049-3057. https://doi.org/10.1016/j.jbusres.2016.01.020
An evaluation of social learning networks: a qualitative perspective
Shokri, A. and Dafoulas, G. 2016. An evaluation of social learning networks: a qualitative perspective. INTED2016: 10th International Technology, Education and Development Conference. Valencia, Spain 07 - 09 Mar 2016 IATED. pp. 2677-2685 https://doi.org/10.21125/inted.2016.1580
Using data mining for assessing students interaction with social media in higher education: the case of using learning analytics within the curriculum
Dafoulas, G. and Loveday, J. 2016. Using data mining for assessing students interaction with social media in higher education: the case of using learning analytics within the curriculum. 8th International Conference on Education and New Learning Technologies. Barcelona, Spain 04 - 06 Jul 2016 IATED. pp. 5294 https://doi.org/10.21125/edulearn.2016.2261
Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology
Al-Qeisi, K., Dennis, C., Alamanos, E. and Jayawardhena, C. 2014. Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology. Journal of Business Research. 67 (11), pp. 2282-2290. https://doi.org/10.1016/j.jbusres.2014.06.016
Using data mining for assessing the impact of social media in higher education: the case of integrating social media in the curriculum
Dafoulas, G., Loveday, J. and Neilson, D. 2015. Using data mining for assessing the impact of social media in higher education: the case of integrating social media in the curriculum. 8th annual International Conference of Education, Research and Innovation (ICERI2015). Seville, Spain 18 - 20 Nov 2015 International Academy of Technology, Education and Development (IATED). pp. 4684-4693
Investigating the impact of social customer relationship management in higher education
Tahmasebi Aria, F., Dafoulas, G. and Shokri, A. 2015. Investigating the impact of social customer relationship management in higher education. 8th annual International Conference of Education, Research and Innovation (ICERI2015). Seville, Spain 18 - 20 Nov 2015 International Academy of Technology, Education and Development (IATED). pp. 4664-4673
Challenges associated with the adoption of social media: towards training needs analysis in the web-marketing sector
Alotaibi, B., Dafoulas, G. and Loveday, J. 2015. Challenges associated with the adoption of social media: towards training needs analysis in the web-marketing sector. 8th annual International Conference of Education, Research and Innovation (ICERI2015). Seville, Spain 18 - 20 Nov 2015 International Academy of Technology, Education and Development (IATED). pp. 4674-4683
Guidelines for determining an effective role for social media in e-learning enhancement
Shokri, A. and Dafoulas, G. 2015. Guidelines for determining an effective role for social media in e-learning enhancement. 8th annual International Conference of Education, Research and Innovation (ICERI2015). Seville, Spain 18 - 20 Nov 2015 International Academy of Technology, Education and Development (IATED). pp. 4654-4663
The role of Web 2.0 technologies in higher education: a case of teaching customer relationship management concepts
Tahmasebi Aria, F., Dafoulas, G. and Alotaibi, B. 2015. The role of Web 2.0 technologies in higher education: a case of teaching customer relationship management concepts. 7th International Conference on Education and New Learning Technologies. Barcelona, Spain 06 - 08 Jul 2015 IATED. pp. 4791-4801
Assessing social media adoption: learning needs analysis for SMEs in Saudi Arabia
Alotaibi, B. and Dafoulas, G. 2015. Assessing social media adoption: learning needs analysis for SMEs in Saudi Arabia. 7th International Conference on Education and New Learning Technologies. Barcelona, Spain 06 - 08 Jul 2015 IATED. pp. 4489-4498
Personalisation of 3D virtual spaces for enhanced ubiquitous learning
Saleeb, N., Dafoulas, G. and Loomes, M. 2016. Personalisation of 3D virtual spaces for enhanced ubiquitous learning. in: Neto, F., de Souza, R. and Gomes, A. (ed.) Handbook of Research on 3-D Virtual Environments and Hypermedia for Ubiquitous Learning IGI Global. pp. 87-114
Curriculum design within a semantic information system
Zheng, Y., Dafoulas, G., Abeysinghe, G. and Cardoso Maia, C. 2014. Curriculum design within a semantic information system. Key Engineering Materials. 572, pp. 562-565. https://doi.org/10.4028/www.scientific.net/KEM.572.562
Does social exclusion influence multiple channel use? The interconnections with community, happiness, and well-being
Dennis, C., Alamanos, E., Papagiannidis, S. and Bourlakis, M. 2016. Does social exclusion influence multiple channel use? The interconnections with community, happiness, and well-being. Journal of Business Research. 69 (3), pp. 1061-1070. https://doi.org/10.1016/j.jbusres.2015.08.019
Pirates of the web: the curse of illegal downloading
Dilmperi, A., King, T. and Dennis, C. 2011. Pirates of the web: the curse of illegal downloading. Journal of Retailing and Consumer Services. 18 (2), pp. 132-140. https://doi.org/10.1016/j.jretconser.2010.12.004
Making sense of course data: towards the standardisation of curriculum design and course related information
Dafoulas, G., Barn, B. and Zheng, Y. 2014. Making sense of course data: towards the standardisation of curriculum design and course related information. 6th International Conference on Education and New Learning Technologies (EDULEARN 2014).
Integrating web 2.0 technologies in higher education learning
Dafoulas, G. and Shokri, A. 2014. Integrating web 2.0 technologies in higher education learning. 6th International Conference on Education and New Learning Technologies (EDULEARN 2014).
Curriculum design for e-education: make effective use of course data
Dafoulas, G., Barn, B. and Zheng, Y. 2014. Curriculum design for e-education: make effective use of course data. International Conference on eBusiness, eCommerce, eManagement, eLearning and eGovernance 2014.
An investigation in social network use for e-education: the case of Facebook
Dafoulas, G. and Shokri, A. 2014. An investigation in social network use for e-education: the case of Facebook. International Conference on eBusiness, eCommerce, eManagement, eLearning and eGovernance 2014.
Improving student employability by utilising semantic analysis of course data
Dafoulas, G., Barn, B. and Zheng, Y. 2014. Improving student employability by utilising semantic analysis of course data. ICERI 2014 : 7th International Conference of Education, Research and Innovation.
Investigating virtual teams: patterns of communication and collaboration in software engineering learning teams
Dafoulas, G. 2014. Investigating virtual teams: patterns of communication and collaboration in software engineering learning teams. ICERI 2014 : 7th International Conference of Education, Research and Innovation.
Design of ubiquitous 3D virtual spaces: matching with behavioural patterns
Dafoulas, G., Saleeb, N. and Loomes, M. 2014. Design of ubiquitous 3D virtual spaces: matching with behavioural patterns. 11th International Conference on Web Based Communities and Social Media 2014.
Delivery of e-learning through social learning networks
Dafoulas, G. and Shokri, A. 2014. Delivery of e-learning through social learning networks. 8th International Conference on e-Learning 2014.
Piloting global software development in software engineering student teams
Dafoulas, G. 2014. Piloting global software development in software engineering student teams. 2nd World Congress on Multimedia and Computer Science.
Skills and education planning tools for curriculum design
Dafoulas, G., Barn, B. and Zheng, Y. 2014. Skills and education planning tools for curriculum design. 2nd World Congress on Multimedia and Computer Science.
DRASIS: supporting dynamic role allocation in software engineering teams
Dafoulas, G. and Macaulay, L. 2000. DRASIS: supporting dynamic role allocation in software engineering teams. Proceedings of the GEMISIS Millennium Conference. Salford, UK 16 - 18 May 2000
Virtual teams and dynamic role allocation
Dafoulas, G. and Macaulay, L. 2000. Virtual teams and dynamic role allocation. Proceedings of the 10th Annual BIT Conference.
Assisting knowledge management in virtual software teams: coping with location, time and cultural differences
Dafoulas, G. and Macaulay, L. 2000. Assisting knowledge management in virtual software teams: coping with location, time and cultural differences. Proceedings of the Cooperative Internet Computing 2000.
Decision making issues in software engineering: investigating factors affecting team and role conflicts in collaborating virtual teams
Dafoulas, G. and Macaulay, L. 2000. Decision making issues in software engineering: investigating factors affecting team and role conflicts in collaborating virtual teams. Proceedings of the 5th International Conference on Computer Supported Cooperative Work in Design. Hong Kong
Investigating cultural differences in virtual software teams
Dafoulas, G. and Macaulay, L. 2001. Investigating cultural differences in virtual software teams. Proceedings of BIT World 2001: Enabling Cultural Awareness.
Facilitating group formation and role allocation in software engineering groups
Dafoulas, G. and Macaulay, L. 2001. Facilitating group formation and role allocation in software engineering groups. Proceedings of AICCSA 2001: ACS/IEEE International Conference on Computer Systems and Applications.
Virtual interviews: a futuristic approach to recruitment, assessment, screening and selection processes in IT organisations
Dafoulas, G. 2001. Virtual interviews: a futuristic approach to recruitment, assessment, screening and selection processes in IT organisations. Proceedings of the 11th Annual BIT Conference.
Using UML to build knowledge management and decision support tools: the case of dynamically allocating roles in software engineering teams
Dafoulas, G. 2002. Using UML to build knowledge management and decision support tools: the case of dynamically allocating roles in software engineering teams. Proceedings of the ISIICT 2002: International Symposium on Innovation in Information & Communication Technology.
Using UML to build knowledge management and decision support tools: the case of dynamically allocating roles in software engineering teams
Dafoulas, G., Pateli, A. and Turega, M. 2002. Using UML to build knowledge management and decision support tools: the case of dynamically allocating roles in software engineering teams. ISIICT 2002: International Symposium on Innovation in Information & Communication Technology.
Business-to-Employee cooperation support through online job interviews
Dafoulas, G., Pateli, A. and Turega, M. 2002. Business-to-Employee cooperation support through online job interviews. Proceedings of the WBC ’02, 2nd International Workshop on Web Based Collaboration.
A model for selecting CSCW technologies for distributed software maintenance teams in virtual organisations
Tjortjis, C., Dafoulas, G., Layzell, P. and Macaulay, L. 2002. A model for selecting CSCW technologies for distributed software maintenance teams in virtual organisations. Proceedings of the IEEE Workshop on Cooperative Supports for Distributed Software Engineering Processes.
E-services in the Internet job market
Dafoulas, G., Nikolaou, A. and Turega, M. 2003. E-services in the Internet job market. Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS 2003).
Designing online communities: community-centered development for intensively focused user groups
Kalaitzakis, M., Dafoulas, G. and Macaulay, L. 2003. Designing online communities: community-centered development for intensively focused user groups. Proceedings of the 10th HCI International Conference (HCII 2003).
Evaluation of online assessment: the role of feedback in learner-centered e-learning
Iahad, N., Dafoulas, G., Kalaitzakis, M. and Macaulay, L. 2004. Evaluation of online assessment: the role of feedback in learner-centered e-learning. Proceedings of the 37th Hawaii International Conference on System Sciences (HICSS 2004).
E-learning in developing countries: suggesting a methodology for enabling computer-aided assessment
Iahad, N., Dafoulas, G., Milankovic-Atkinson, M. and Murphy, A. 2004. E-learning in developing countries: suggesting a methodology for enabling computer-aided assessment. Proceedings of the 2nd IEEE International Workshop on Technology for Education in Developing Countries (TEDC 2004).
The role of feedback in interactive learning systems: a comparative analysis of computer-aided assessment for theoretical and practical courses
Iahad, N. and Dafoulas, G. 2004. The role of feedback in interactive learning systems: a comparative analysis of computer-aided assessment for theoretical and practical courses. Proceedings of the 4th IEEE International Conference on Advanced Learning Technologies (ICALT 2004).
Enhancing development of online communities through a multi-methodological approach
Dafoulas, G., Kalaitzakis, M. and Macaulay, L. 2004. Enhancing development of online communities through a multi-methodological approach. Proceedings of the IADIS e-Commerce 2004 Conference.
Support environments for e-learning in developing countries
Dafoulas, G. and Macaulay, L. 2005. Support environments for e-learning in developing countries. in: Reddy, S. (ed.) Effective Teamwork: Key Insights ICFAI University Press.
Support environments for e-learning in developing countries
Iahad, N. and Dafoulas, G. 2005. Support environments for e-learning in developing countries. Davison, R., Harris, R., Qureshi, D., Vogel, D. and De Vreede, G. (ed.) City University of Hong Kong Press. pp. 57-78
Investigating computer-supported cooperative learning: applications for flexible learning environments
Dafoulas, G., Mimirinis, M., Frumkin, L. and Murphy, A. 2005. Investigating computer-supported cooperative learning: applications for flexible learning environments. Proceedings of the International Workshop on e-Learning Online Communities (e-LOC 2005).
Educational research on the internet: providing a platform for an intercultural-cultural context
Mimirinis, M. and Dafoulas, G. 2005. Educational research on the internet: providing a platform for an intercultural-cultural context. Proceedings of the International Conference in Education – New Perspectives in Cognitive and Intercultural Learning: From Preschool Education to Information Society.
Delivering quality content for intercultural education: the IntCultNet project
Mimirinis, M. and Dafoulas, G. 2005. Delivering quality content for intercultural education: the IntCultNet project. Proceedings of the International Conference in Education – New Perspectives in Cognitive and Intercultural Learning: From Preschool Education to Information Society.
Intensely focused groups within on-line communities
Macaulay, L., Keeling, K., Dafoulas, G., Kalaitzakis, M. and McGoldrick, P. 2005. Intensely focused groups within on-line communities. Proceedings of the HCI International Conference (HCII 2005).
A framework of using online portfolio to provide learner and learning support in e-learning
Lieu, C. and Dafoulas, G. 2005. A framework of using online portfolio to provide learner and learning support in e-learning. Proceedings of the 5th IEEE International Conference on Advanced Learning Technologies (ICALT 2005),.
Enhancing computer mediated communication in virtual learning environment
Dafoulas, G. 2005. Enhancing computer mediated communication in virtual learning environment. Proceedings of the 5th IEEE International Conference on Advanced Learning Technologies (ICALT 2005).
The role of feedback in online learning communities
Dafoulas, G. 2005. The role of feedback in online learning communities. Proceedings of the 5th IEEE International Conference on Advanced Learning Technologies (ICALT 2005).
Application of computer-assisted-assessment (CAA) into the instructor-centred model of e-learning
Mehrizi, Z., Turega, M. and Dafoulas, G. 2005. Application of computer-assisted-assessment (CAA) into the instructor-centred model of e-learning. Proceedings of the IADIS e-Society 2005 Conference.
An adaptive approach into the design of formative CAA systems in an instructor-centred paradigm
Mehrizi, Z., Turega, M. and Dafoulas, G. 2005. An adaptive approach into the design of formative CAA systems in an instructor-centred paradigm. Proceedings of E-Learn 2005 Conference.
Web-based systems for distance education and e-learning
Dafoulas, G. 2005. Web-based systems for distance education and e-learning. Proceedings of the 15th International World Wide Web Conference.
Web-based systems for distance learning education and e-learning: towards e-learning online communities
Dafoulas, G. 2006. Web-based systems for distance learning education and e-learning: towards e-learning online communities. Proceedings of the 17th Annual International Resources Management Association (IRMA) International Conference.
E-assessment in information technology
Dafoulas, G. 2006. E-assessment in information technology. Proceedings of the 17th Annual International Resources Management Association (IRMA) International Conference.
Visual representation of computer mediated communication patterns in distance learning
Dafoulas, G. 2006. Visual representation of computer mediated communication patterns in distance learning. Proceedings of the 17th Annual International Resources Management Association (IRMA) International Conference.
Best practise in developing a training course for e-learning professionals
Dafoulas, G. 2006. Best practise in developing a training course for e-learning professionals. Proceedings of 12th NETTIES (Networking Entities) 2006 International Conference.
Emerging trends in web-based learning: the use of e-portfolios
Dafoulas, G. 2006. Emerging trends in web-based learning: the use of e-portfolios. Proceedings of 12th NETTIES (Networking Entities) 2006 International Conference.
Incorporating CRM in e-government: case of Egypt, proceedings
Azab, N., Ali, M. and Dafoulas, G. 2006. Incorporating CRM in e-government: case of Egypt, proceedings. IADIS International Conference, E-Commerce 2006.
Proyectos de educación y evaluación multicultural: mejora del desempeño de equipos de aprendizaje colaborativo para desarrollo de software global (GSD)
Lopez, V., Castillo, A., Swigger, K., Serce, F., Dafoulas, G., Brazile, R. and Alpaslan, F. 2009. Proyectos de educación y evaluación multicultural: mejora del desempeño de equipos de aprendizaje colaborativo para desarrollo de software global (GSD). 13er Congreso Latinoamericano del College Board, Guatemala, Marzo 2009.
Evaluando patrones de interacción en equipos de aprendizaje colaborativo para desarrollo de software global: cuatro países, tres idiomas y un proyecto global
Lopez, V., Castillo, A., Swigger, K., Serce, F., Dafoulas, G., Brazile, R. and Alpaslan, F. 2009. Evaluando patrones de interacción en equipos de aprendizaje colaborativo para desarrollo de software global: cuatro países, tres idiomas y un proyecto global. CONCAPAN XXIX.
A comparison of team assessment measures for global software development learners
Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G., Lopez, V. and Serce, F. 2009. A comparison of team assessment measures for global software development learners. ICGSE 2009: Proceedings of the 4th IEEE International Conference on Global Software Engineering.
Quality Assurance – an endeavour in enhancing teaching and learning experience through collaborative and assistive technologies
Dafoulas, G. and Anagnostopoulou, K. 2009. Quality Assurance – an endeavour in enhancing teaching and learning experience through collaborative and assistive technologies. Proceedings of the International Conference of Quality, Enhancement: Experience, Challenges and Perspectives for Armenian Higher Education.
Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world
Saleeb, N. and Dafoulas, G. 2010. Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world. 3rd Annual Conference on Virtual Worlds Best Practices in Education (VWBPE 2010) workshop. pp. 72-89
Perception of colour in 3D virtual world architectural computer aided design: impact of colour design in student satisfaction
Saleeb, N. and Dafoulas, G. 2010. Perception of colour in 3D virtual world architectural computer aided design: impact of colour design in student satisfaction. Proceedings of the Sixth International Conference on Computer Engineering & Systems.
Global software development learning teams
Dafoulas, G. 2010. Global software development learning teams. Middlesex University Spring Conference.
Assistive technologies and advantageous themes for collaboration, learning & teaching within virtual worlds and virtual learning environments
Dafoulas, G., Saleeb, N. and Loomes, M. 2010. Assistive technologies and advantageous themes for collaboration, learning & teaching within virtual worlds and virtual learning environments. Proceedings of the Higher Education Academy Annual Conference.
Whose turn to renovate the class today? Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world
Saleeb, N. and Dafoulas, G. 2010. Whose turn to renovate the class today? Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world. Proceedings of the 3rd Annual Conference on Virtual Worlds Best Practices in Education (VWBPE 2010).
Lifelong learning and workforce development design – towards a new generation of educational planning tools
Dafoulas, G., Barn, B., Abeysinghe, G. and Zheng, Y. 2010. Lifelong learning and workforce development design – towards a new generation of educational planning tools. Proceedings of the Annual International Conference on Education and New Learning Technologies (EDULEARN2010).
Middlesex University skills and education planning tool
Dafoulas, G., Barn, B., Abeysinghe, G. and Zheng, Y. 2011. Middlesex University skills and education planning tool. JISC eLearning Experts Meeting.
Programme design, accreditation and APEL/APCL support tools
Dafoulas, G., Barn, B., Abeysinghe, G. and Zheng, Y. 2011. Programme design, accreditation and APEL/APCL support tools. UK Academy for Information Systems 16th Annual International Conference.
Pulling the physical and virtual environment into the blend
Loomes, M., Dafoulas, G. and Saleeb, N. 2011. Pulling the physical and virtual environment into the blend. Proceedings of the 6th International Blended Learning Conference, From Innovation to Institutional Enhancement: Operating in Challenging Times.
E-Learning online communities
Dafoulas, G., Bakry, W. and Murphy, A. 2005. E-Learning online communities. Middlesex University Press.
E-Learning training guide Vol.3 – Communicate online – culture & tools
Dafoulas, G. and Murphy, A. 2006. E-Learning training guide Vol.3 – Communicate online – culture & tools. Middlesex University Press.
E-Learning training guide Vol.2 – Tutoring remotely: methods & tools
Dafoulas, G. and Murphy, A. 2006. E-Learning training guide Vol.2 – Tutoring remotely: methods & tools. Middlesex University Press.
E-Learning training guide Vol.1 – Blended teaching: pedagogy & tools
Mimirinis, M., Dafoulas, G. and Murphy, A. 2006. E-Learning training guide Vol.1 – Blended teaching: pedagogy & tools. Middlesex University Press.
Database management systems
Ward, P. and Dafoulas, G. 2006. Database management systems. London Thomson Learning.
Investigating cultural differences in virtual software teams
Dafoulas, G. and Macaulay, L. 2002. Investigating cultural differences in virtual software teams. The Electronic Journal on Information Systems in Developing Countries (EJISDC). 7 (1), pp. 1-14. https://doi.org/10.1002/j.1681-4835.2002.tb00040.x
E-learning communities
Leng, P. and Dafoulas, G. 2005. E-learning communities. Interactive Technology and Smart Education. 2 (4), pp. 193-194.
Co-evolving e-tail and online communities: empirically-based conceptual framework
Macaulay, L., Keeling, K., McGoldrick, P., Dafoulas, G. and Kalaitzakis, M. 2007. Co-evolving e-tail and online communities: empirically-based conceptual framework. International Journal of e-Commerce. 11 (4), pp. 53-77. https://doi.org/10.2753/JEC1086-4415110402
Relationship between students' overall satisfaction from 3D virtual learning spaces and their individual design components
Saleeb, N. and Dafoulas, G. 2010. Relationship between students' overall satisfaction from 3D virtual learning spaces and their individual design components. International Journal of Computer Science Issues. 7 (4), pp. 1-8.
Effects of virtual world environments in student satisfaction: an investigation of the role of architecture in 3D education
Saleeb, N. and Dafoulas, G. 2010. Effects of virtual world environments in student satisfaction: an investigation of the role of architecture in 3D education. International Journal of Knowledge Society Research. 2 (1), pp. 28-48. https://doi.org/10.4018/jksr.2011010103
3D assistive technologies for collaboration, blended learning & teaching for users with disabilities
Saleeb, N. and Dafoulas, G. 2011. 3D assistive technologies for collaboration, blended learning & teaching for users with disabilities. in: Lau, B. (ed.) Assistive and Augmentive Communication for the Disabled: Intelligent Technologies for Communication, Learning and Teaching IGI Global, USA.
Effect of student emotion-associations on architectural color design of educational spaces in 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Effect of student emotion-associations on architectural color design of educational spaces in 3D Virtual Learning Environments. 20th International Conference on Computer Theory and Applications. Egypt 2010
Analogy between student perception of educational space dimensions and size perspective in 3D virtual worlds versus physical world
Saleeb, N. and Dafoulas, G. 2010. Analogy between student perception of educational space dimensions and size perspective in 3D virtual worlds versus physical world. International Journal of Engineering (IJE). 4 (3), pp. 210-218.
Relationship between students’ overall satisfaction from 3D virtual learning spaces and their individual design components
Saleeb, N. and Dafoulas, G. 2010. Relationship between students’ overall satisfaction from 3D virtual learning spaces and their individual design components. International Journal of Computer Science Issues (IJCSE). 7 (4), pp. 1-9.
Architectural evolution of e-learning virtual worlds: proposed design measures to enhance the e-learning experience within 3D learning spaces
Saleeb, N. and Dafoulas, G. 2012. Architectural evolution of e-learning virtual worlds: proposed design measures to enhance the e-learning experience within 3D learning spaces. in: Hinrichs, R. and Wankel, C. (ed.) Engaging the avatar: new frontiers in immersive education Information Age Publishing. pp. 49-82
Affordances and constraints to e-learning: role of architecture in 3D learning space digital design
Saleeb, N. and Dafoulas, G. 2011. Affordances and constraints to e-learning: role of architecture in 3D learning space digital design. International Journal for Digital Society. 2 (2), pp. 478-488. https://doi.org/10.20533/ijds.2040.2570.2011.0057
Effects of virtual world environments in student satisfaction: an examination of the role of architecture in 3D education
Saleeb, N. and Dafoulas, G. 2012. Effects of virtual world environments in student satisfaction: an examination of the role of architecture in 3D education. International Journal of Knowledge Society Research (IJKSR). 2 (1), pp. 28-48. https://doi.org/10.4018/jksr.2011010103
Harnessing 3D applications for technology enhanced learning
Saleeb, N. and Dafoulas, G. 2010. Harnessing 3D applications for technology enhanced learning. 2nd International Conference on Education and New Learning Technologies. Barcelona, Spain 05 - 07 Jul 2010 IATED. pp. 2631-2640
Investigating student satisfaction from environmental and architectural design elements of 3D educational facilities within 3D virtual worlds
Saleeb, N. and Dafoulas, G. 2010. Investigating student satisfaction from environmental and architectural design elements of 3D educational facilities within 3D virtual worlds. 3rd World Summit on the Knowledge Society (WSKS 2010).
Assistive technologies and environmental design concepts for blended learning and teaching for disabilities within 3D virtual worlds and learning environments
Saleeb, N. and Dafoulas, G. 2012. Assistive technologies and environmental design concepts for blended learning and teaching for disabilities within 3D virtual worlds and learning environments. in: Anastasiades, P. (ed.) Blended learning environments for adults: evaluations and frameworks IGI Global.
3D assistive technologies and advantageous themes for collaboration and blended learning of users with disabilities
Saleeb, N. and Dafoulas, G. 2011. 3D assistive technologies and advantageous themes for collaboration and blended learning of users with disabilities. in: Theng, L. (ed.) Assistive and Augmentive Communication for the Disabled: Intelligent Technologies for Communication, Learning and Teaching IGI Global. pp. 25-69
Architectural propositions for enhancement of learning spaces within 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Architectural propositions for enhancement of learning spaces within 3D Virtual Learning Environments. IEEE 2010 International Conference on Information Society (i- Society 2010). London, UK 28 - 30 Jun 2010 IEEE. pp. 410-415
Pedagogical immigration to 3D virtual worlds: a critical review of underlying themes and their concepts
Saleeb, N. and Dafoulas, G. 2010. Pedagogical immigration to 3D virtual worlds: a critical review of underlying themes and their concepts. IEEE 2010 International Conference on Information Society (i-Society 2010). London, UK 28 - 30 Jun 2010 IEEE. pp. 401-409
Assistive technologies and advantageous themes for collaboration, learning & teaching within 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Assistive technologies and advantageous themes for collaboration, learning & teaching within 3D Virtual Learning Environments. Higher Education Academy Annual Conference (2010).
Whose turn to renovate the class today? Analogy between impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world
Saleeb, N. and Dafoulas, G. 2010. Whose turn to renovate the class today? Analogy between impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world. Journal of Virtual Studies. 1 (1), pp. 43-59.
The effect of digital signage on shoppers' behavior: the role of the evoked experience
Dennis, C., Brakus, J., Gupta, S. and Alamanos, E. 2014. The effect of digital signage on shoppers' behavior: the role of the evoked experience. Journal of Business Research. 67 (11), pp. 2250-2257. https://doi.org/10.1016/j.jbusres.2014.06.013
Communication patterns in e-learning communities
Dafoulas, G. and Mimirinis, M. 2005. Communication patterns in e-learning communities. Interactive Technology and Smart Education. 2 (4), pp. 221-233. https://doi.org/10.1108/17415650580000046
Enriching a pedagogical model for the implementation of a virtual training environment
Mimirinis, M. and Dafoulas, G. 2005. Enriching a pedagogical model for the implementation of a virtual training environment. Fifth IEEE International Conference on Advanced Learning Technologies (ICALT 2005). Kaohsiung, Taiwan 05 - 08 Jul 2005 pp. 419-420
Support mechanisms for web-enhanced learning in diverse cultural contexts
Frumkin, L., Mimirinis, M., Murphy, A., Dimitrova, M. and Dafoulas, G. 2005. Support mechanisms for web-enhanced learning in diverse cultural contexts. Web-based Education (WBE 2005). Grindelwald, Switzerland 21 - 23 Feb 2005 Acta Press.
Blended teaching: pedagogy and tools
Murphy, A., Dafoulas, G. and Mimirinis, M. 2006. Blended teaching: pedagogy and tools. MU Press.
Investigating computer-supported cooperative learning: applications for flexible learning environments
Dafoulas, G., Frumkin, L., Mimirinis, M. and Murphy, A. 2005. Investigating computer-supported cooperative learning: applications for flexible learning environments. in: Proceedings of the 3rd ACS/IEEE International Conference on Computer Systems and Applications (AICCSA-2005) IEEE. pp. 847-852
Patterns of use of virtual learning environments and students’ approaches to learning: a case study of undergraduate students
Mimirinis, M. and Dafoulas, G. 2008. Patterns of use of virtual learning environments and students’ approaches to learning: a case study of undergraduate students. Luca, J. and Weippl, E. (ed.) Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2008. Vienna AACE. pp. 6349-6356
Evidence-based research in cross-cultural learning settings: variations in the use of technology, students’ expectations and the role of tutor
Mimirinis, M., Dafoulas, G., Murphy, A., Chan Wai Kuen, T. and Paranakian, K. 2006. Evidence-based research in cross-cultural learning settings: variations in the use of technology, students’ expectations and the role of tutor. in: Ong, S., Apfelthaler, G., Hansen, K. and Tapachai, N. (ed.) Intercultural communication competencies in higher education and management: proceedings of the International Conference on Intercultural Communication Competencies, October 6-7, 2005, Singapore Singapore Marshall Cavendish Academic. pp. 250-258
Corporate impression formation in online communities: a qualitative study
Hallier Willi, C., Nguyen, B., Melewar, T. and Dennis, C. 2014. Corporate impression formation in online communities: a qualitative study. Qualitative Market Research: An International Journal. 17 (4), pp. 410-440. https://doi.org/10.1108/QMR-07-2013-0049
Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality
Ueno, A. 2014. Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality. Procedia - Social and Behavioral Sciences. 148, pp. 24-31. https://doi.org/10.1016/j.sbspro.2014.07.011
Communicating on-line: culture and tools
Dafoulas, G. and Murphy, A. 2006. Communicating on-line: culture and tools. MUP Press.
Perception of color in 3D Virtual World architectural computer aided design: impact of color design in student satisfaction
Saleeb, N. and Dafoulas, G. 2010. Perception of color in 3D Virtual World architectural computer aided design: impact of color design in student satisfaction. in: The 2010 International Conference on Computer Engineering & Systems IEEE. pp. 207-212
Artificial intelligence in 3D virtual environments as technological support for pedagogy
Saleeb, N. and Dafoulas, G. 2013. Artificial intelligence in 3D virtual environments as technological support for pedagogy. 2nd Workshop on Future Intelligent Educational Environments Conference (WOFIEE’13). Athens, Greece 16 - 17 Jul 2013 IOS Press. pp. 443-453 https://doi.org/10.3233/978-1-61499-286-8-443
Curriculum design tools: Using information modelling for course transformation and mapping
Dafoulas, G., Barn, B. and Zheng, Y. 2012. Curriculum design tools: Using information modelling for course transformation and mapping. 11th International Conference on Information Technology Based Higher Education and Training. Istanbul, Turkey 21 - 23 Jun 2012 IEEE. https://doi.org/10.1109/ITHET.2012.6246064
Which HRM practices contribute to service culture?
Ueno, A. 2012. Which HRM practices contribute to service culture? Total Quality Management & Business Excellence. 23 (11-12), pp. 1227-1239. https://doi.org/10.1080/14783363.2012.733255
A comparison of team performance measures for global software development student teams
Swigger, K., Serce, F., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2009. A comparison of team performance measures for global software development student teams. International Conference Global Software Engineering (ICGSE). https://doi.org/10.1109/ICGSE.2009.36
Using learning management systems as support mechanisms for formative feedback – the case of lifelong learning.
Dafoulas, G., Barn, B., Abeysinghe, G., Zheng, Y., Swigger, K., Brazile, R., Alpaslan, F., Serce, F. and Lopez, V. 2010. Using learning management systems as support mechanisms for formative feedback – the case of lifelong learning. in: EDULEARN10 Proceedings. International Association of Technology, Education and Development (IATED). pp. 2614-2622
The challenges of teaching students how to work in global software teams
Swigger, K., Brazile, R., Serce, F., Dafoulas, G., Alpaslan, F. and Lopez, V. 2010. The challenges of teaching students how to work in global software teams. in: Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE. IEEE Computer Society. pp. 1-30
Strategies and guidelines for building effective distributed learning teams in higher education
Serce, F., Alpaslan, F., Swigger, K., Brazile, R., Dafoulas, G. and Lopez, V. 2010. Strategies and guidelines for building effective distributed learning teams in higher education. in: Information Technology Based Higher Education and Training (ITHET), 2010 9th International Conference IEEE Computer Society. pp. 247-253
Using content and text classification methods to characterize team performance
Swigger, K., Brazile, R., Serce, F., Dafoulas, G., Alpaslan, F. and Lopez, V. 2010. Using content and text classification methods to characterize team performance. 2010 5th IEEE International Conference Global Software Engineering (ICGSE). https://doi.org/10.1109/ICGSE.2010.30
Online collaboration: collaborative behavior patterns and factors affecting globally distributed team performance
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2011. Online collaboration: collaborative behavior patterns and factors affecting globally distributed team performance. Computers in Human Behavior. 27 (1), pp. 490-503. https://doi.org/10.1016/j.chb.2010.09.017
A study of the communication patterns among global software student teams.
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2010. A study of the communication patterns among global software student teams. Software Process.
The effects of task type on the patterns of communication behaviors among global software student teams
Swigger, K., Alpaslan, F., Dafoulas, G., Serce, F., Brazile, R. and Lopez, V. 2010. The effects of task type on the patterns of communication behaviors among global software student teams. International Engineering Education Conference: Turkey's Vision 2023. Antalya, Turkey 04 - 06 Nov 2010 pp. 77-82
Dynamics of collaborative work in global software development environment.
Serce, F., Alpaslan, F., Swigger, K., Brazile, R., Dafoulas, G. and Lopez, V. 2009. Dynamics of collaborative work in global software development environment. Cunningham, P. and Cunningham, M. (ed.) Dublin IIMC International Information Management Corporation Ltd.
Exploring collaboration patterns among global software development teams.
Serce, F., Alpaslan, F., Swigger, K., Brazile, R., Dafoulas, G., Lopez, V. and Schumacker, R. 2009. Exploring collaboration patterns among global software development teams. IEEE Computer Society. pp. 61-70 https://doi.org/10.1109/ICGSE.2009.14
Interaction patterns among global software development learning teams.
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2009. Interaction patterns among global software development learning teams. IEEE Computer Society. pp. 123-130 https://doi.org/10.1109/CTS.2009.5067472
Structural factors that affect global software development learning team performance
Swigger, K., Alpaslan, F., Lopez, V., Brazile, R., Dafoulas, G. and Serce, F. 2009. Structural factors that affect global software development learning team performance. New York Association for computing machinery. pp. 187-196 https://doi.org/10.1145/1542130.1542167
Global teams: futuristic models of collaborative work for today's software development industry.
Dafoulas, G., Swigger, K., Brazile, R., Alpaslan, F., Lopez, V. and Serce, F. 2009. Global teams: futuristic models of collaborative work for today's software development industry. IEEE Computer Society. https://doi.org/10.1109/HICSS.2009.231
A suggested framework for assessing electronic government readiness in Egypt.
Azab, N., Kamel, S. and Dafoulas, G. 2009. A suggested framework for assessing electronic government readiness in Egypt. Electronic Journal of E-Government. 7 (1), pp. 11-28.
Exploring the communication behavior among global software development learners.
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2011. Exploring the communication behavior among global software development learners. International Journal of Computer Applications in Technology. 40 (3), pp. 203-215. https://doi.org/10.1504/IJCAT.2011.039141
What are the fundamental features supporting service quality?
Ueno, A. 2010. What are the fundamental features supporting service quality? Journal of Services Marketing. 24 (1), pp. 74-86. https://doi.org/10.1108/08876041011017907
Turning immigrants to citizens: merits of the pedagogical shift in 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Turning immigrants to citizens: merits of the pedagogical shift in 3D Virtual Learning Environments. International Journal for Infonomics (IJI). 3 (4), pp. 369-381. https://doi.org/10.20533/iji.1742.4712.2010.0040
Effects of social networking in academic literacy: myths and truths
Dafoulas, G. and Saleeb, N. 2010. Effects of social networking in academic literacy: myths and truths. Middlesex University Annual Learning and Teaching Conference 2010. London, UK 05 Jul 2010
The role of collaborative technologies as enablers for celebrating diversity
Dafoulas, G. 2009. The role of collaborative technologies as enablers for celebrating diversity. Middlesex University Annual Learning and Teaching Conference 2009: The Dynamics of Difference: Making it Work. London, UK 01 Jul 2009
Is empowerment really a contributory factor to service quality?
Ueno, A. 2008. Is empowerment really a contributory factor to service quality? The Service Industries Journal. 28 (9), pp. 1321-1337. https://doi.org/10.1080/02642060802230262
Formative assessment and the role of feedback
Dafoulas, G. 2008. Formative assessment and the role of feedback. Middlesex University Annual Learning and Teaching Conference 2008: Reshaping Education. London, UK 2008
Electronic job marketplaces: a newly established manifestation of e-business
Dafoulas, G., Nikolaou, A. and Turega, M. 2003. Electronic job marketplaces: a newly established manifestation of e-business. 5th International Conference on Enterprise Information Systems. pp. 197-205
Quality training: needs and evaluation-findings from a European survey
Mathews, B., Ueno, A., Kekale, T., Repka, M., Pereira, Z. and Silva, G. 2001. Quality training: needs and evaluation-findings from a European survey. Total Quality Management. 12 (4), pp. 483-490. https://doi.org/10.1080/09544120123778