What are the fundamental features supporting service quality?
Article
Ueno, A. 2010. What are the fundamental features supporting service quality? Journal of Services Marketing. 24 (1), pp. 74-86. https://doi.org/10.1108/08876041011017907
Type | Article |
---|---|
Title | What are the fundamental features supporting service quality? |
Authors | Ueno, A. |
Abstract | Purpose – There are many features that have been regarded as having a critical role in supporting service quality. The purpose of this article is to identify those features that are fundamental in supporting service quality. |
Keywords | Customer services quality; Total quality management; Internal marketing |
Sustainable Development Goals | 3 Good health and well-being |
Middlesex University Theme | Health & Wellbeing |
Publisher | Emerald |
Journal | Journal of Services Marketing |
ISSN | 0887-6045 |
Publication dates | |
23 Feb 2010 | |
Publication process dates | |
Deposited | 31 Aug 2022 |
Accepted | 08 Feb 2008 |
Output status | Published |
Accepted author manuscript | License |
Digital Object Identifier (DOI) | https://doi.org/10.1108/08876041011017907 |
Web of Science identifier | WOS:000275971100006 |
Language | English |
https://repository.mdx.ac.uk/item/89y23
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