Which management practices are contributory to service quality?
Article
Ueno, A. 2008. Which management practices are contributory to service quality? International Journal of Quality and Reliability Management. 25 (6), pp. 585-603. https://doi.org/10.1108/02656710810881890
Type | Article |
---|---|
Title | Which management practices are contributory to service quality? |
Authors | Ueno, A. |
Abstract | Purpose - There are many features which have been regarded as having a critical role in supporting service quality. The purpose of this research is to identify which management practices support service quality. |
Sustainable Development Goals | 3 Good health and well-being |
Middlesex University Theme | Health & Wellbeing |
Publisher | Emerald |
Journal | International Journal of Quality and Reliability Management |
ISSN | 0265-671X |
Publication dates | |
27 Jun 2008 | |
Publication process dates | |
Deposited | 31 Aug 2022 |
Accepted | 21 Feb 2008 |
Output status | Published |
Accepted author manuscript | License |
Digital Object Identifier (DOI) | https://doi.org/10.1108/02656710810881890 |
Language | English |
https://repository.mdx.ac.uk/item/89y26
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