Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews
Article
Ueno, A. 2009. Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews. International Journal of Quality and Reliability Management. 26 (8), pp. 761-777. https://doi.org/10.1108/02656710910984156
Type | Article |
---|---|
Title | Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews |
Authors | Ueno, A. |
Abstract | Purpose – Previously, a questionnaire survey was conducted and it was found that some management practices were more influential to service quality than others. The purpose of the interviews is to identify in more detail the reasons behind the survey findings. |
Sustainable Development Goals | 3 Good health and well-being |
Middlesex University Theme | Health & Wellbeing |
Publisher | Emerald Publishing Limited |
Journal | International Journal of Quality and Reliability Management |
ISSN | 0265-671X |
Publication dates | |
04 Sep 2009 | |
Publication process dates | |
Deposited | 31 Aug 2022 |
Accepted | 28 Apr 2009 |
Output status | Published |
Accepted author manuscript | License |
Digital Object Identifier (DOI) | https://doi.org/10.1108/02656710910984156 |
Language | English |
https://repository.mdx.ac.uk/item/89y24
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