Dr Akiko Ueno
| Name | Dr Akiko Ueno |
|---|---|
| Job title | Senior Lecturer in Marketing |
| Research institute | |
| Primary appointment | Marketing, Enterprise & Tourism |
| ORCID | https://orcid.org/0000-0001-6157-3193 |
| Contact category | Academic staff (past) |
Research outputs
A review of the metaverse in higher education: opportunities, challenges and future research agenda
Ueno, A., Curtis, L., Wood, R., Al-Emran, M. and Yu, C. 2024. A review of the metaverse in higher education: opportunities, challenges and future research agenda. in: Al-Sharafi, M., Al-Emran, M., Tan, G. and Ooi, K. (ed.) Current and Future Trends on Intelligent Technology Adoption: Volume 2 Cham Springer. pp. 1-16Job demands-resources theory extended: stress, loneliness, andcare responsibilities impacting UK doctoral students’ and academics’ mental health
Ueno, A., Yu, C., Curtis, L. and Dennis, C. 2024. Job demands-resources theory extended: stress, loneliness, andcare responsibilities impacting UK doctoral students’ and academics’ mental health. Studies in Higher Education. https://doi.org/10.1080/03075079.2024.2357148Digital transformation: A multidisciplinary perspective and future research agenda
Paul, J., Ueno, A., Dennis, C., Alamanos, E., Curtis, L., Foroudi, P., Kacprzak, A., Kunz, W.H., Liu, J., Marvi, R., Nair, S., Ozdemir, O., Pantano, E., Papadopoulos, T., Petit, O., Tyagi, S. and Wirtz, J. 2024. Digital transformation: A multidisciplinary perspective and future research agenda. International Journal of Consumer Studies. 48 (2). https://doi.org/10.1111/ijcs.13015Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK
Ueno, A., Dennis, C. and Dafoulas, G. 2023. Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK. Technological Forecasting and Social Change. 197. https://doi.org/10.1016/j.techfore.2023.122935Emerging digital technologies and consumer decision-making in retail sector: towards an integrative conceptual framework
Sharma, P., Ueno, A., Dennis, C. and Turan, P. 2023. Emerging digital technologies and consumer decision-making in retail sector: towards an integrative conceptual framework. Computers in Human Behavior. 148. https://doi.org/10.1016/j.chb.2023.107913ChatGPT and consumers: Benefits, pitfalls and future research agenda
Paul, J., Ueno, A. and Dennis, C. 2023. ChatGPT and consumers: Benefits, pitfalls and future research agenda. International Journal of Consumer Studies. 47 (4), pp. 1213-1225. https://doi.org/10.1111/ijcs.12928Shaping the metaverse into reality: a holistic multidisciplinary understanding of opportunities, challenges, and avenues for future investigation
Koohang, A., Nord, J., Ooi, K., Tan, G., Al-Emran, M., Aw, E., Baabdullah, A., Buhalis, D., Cham, T., Dennis, C., Dutot, V., Dwivedi, Y., Hughes, L., Mogaji, E., Pandey, N., Phau, I., Raman, R., Sharma, A., Sigala, M., Ueno, A. and Wong, L. 2023. Shaping the metaverse into reality: a holistic multidisciplinary understanding of opportunities, challenges, and avenues for future investigation. Journal of Computer Information Systems. 63 (3), pp. 735-765. https://doi.org/10.1080/08874417.2023.2165197Digital poverty in the UK: analysis of secondary data
Dafoulas, G., Ueno, A. and Dennis, C. 2022. Digital poverty in the UK: analysis of secondary data. London, UK British Academy.Shall we dance? Recreational dance, well-being and productivity performance during COVID-19: a three-country study
Vecchi, M., Elf, P., Ueno, A., Dilmperi, A., Dennis, C. and Devereux, L. 2022. Shall we dance? Recreational dance, well-being and productivity performance during COVID-19: a three-country study. Journal of International Marketing. 30 (2), pp. 56-72. https://doi.org/10.1177/1069031X221079609Cultural differences in deliberate counterfeit purchase behavior
Sharma, P., Chan, R., Davcik, N. and Ueno, A. 2022. Cultural differences in deliberate counterfeit purchase behavior. Marketing Intelligence & Planning. 40 (1), pp. 121-137. https://doi.org/10.1108/MIP-10-2020-0460An assessment of customer experience concept: looking back to move forward
Zha, D., Marvi, R., Foroudi, P., Dennis, C., Ueno, A., Jin, Z. and Melewar, T. 2021. An assessment of customer experience concept: looking back to move forward. in: Melewar, T., Dennis, C. and Foroudi, P. (ed.) Building Corporate Identity, Image and Reputation in the Digital Era London Routledge. pp. 289-306Self-service technology in supermarkets - Do frontline staff still matter?
Sharma, P., Ueno, A. and Kingshott, R. 2021. Self-service technology in supermarkets - Do frontline staff still matter? Journal of Retailing and Consumer Services. 59, pp. 1-10. https://doi.org/10.1016/j.jretconser.2020.102356Customer engagement and relationships in multi-actor service ecosystems
Sharma, P., Jain, K., Kingshott, R. and Ueno, A. 2020. Customer engagement and relationships in multi-actor service ecosystems. Journal of Business Research. 121, pp. 487-494.Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: an emerging markets perspective
Kwok, F., Sharma, P., Gaur, S. and Ueno, A. 2019. Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: an emerging markets perspective. International Business Review. 28 (5). https://doi.org/10.1016/j.ibusrev.2018.02.008Classroom disciplinary climate in secondary schools in England: what is the real picture?
Jenkins, A. and Ueno, A. 2017. Classroom disciplinary climate in secondary schools in England: what is the real picture? British Educational Research Journal. 43 (1), pp. 124-150. https://doi.org/10.1002/berj.3255Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality
Ueno, A. 2014. Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality. Procedia - Social and Behavioral Sciences. 148, pp. 24-31. https://doi.org/10.1016/j.sbspro.2014.07.011Are performance appraisals and reward really a contributory factor to service quality?
Ueno, A. 2013. Are performance appraisals and reward really a contributory factor to service quality? Services Marketing Quarterly. 34 (1), pp. 34-48. https://doi.org/10.1080/15332969.2013.739938Which HRM practices contribute to service culture?
Ueno, A. 2012. Which HRM practices contribute to service culture? Total Quality Management & Business Excellence. 23 (11-12), pp. 1227-1239. https://doi.org/10.1080/14783363.2012.733255What are the fundamental features supporting service quality?
Ueno, A. 2010. What are the fundamental features supporting service quality? Journal of Services Marketing. 24 (1), pp. 74-86. https://doi.org/10.1108/08876041011017907Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews
Ueno, A. 2009. Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews. International Journal of Quality and Reliability Management. 26 (8), pp. 761-777. https://doi.org/10.1108/02656710910984156Is empowerment really a contributory factor to service quality?
Ueno, A. 2008. Is empowerment really a contributory factor to service quality? The Service Industries Journal. 28 (9), pp. 1321-1337. https://doi.org/10.1080/02642060802230262Which management practices are contributory to service quality?
Ueno, A. 2008. Which management practices are contributory to service quality? International Journal of Quality and Reliability Management. 25 (6), pp. 585-603. https://doi.org/10.1108/02656710810881890European quality management practices: the impact of national culture
Mathews, B., Ueno, A., Kekale, T., Repka, M., Pereira, Z. and Silva, G. 2001. European quality management practices: the impact of national culture. International Journal of Quality and Reliability Management. 18 (7), pp. 692-707. https://doi.org/10.1108/EUM0000000005776Quality training: needs and evaluation-findings from a European survey
Mathews, B., Ueno, A., Kekale, T., Repka, M., Pereira, Z. and Silva, G. 2001. Quality training: needs and evaluation-findings from a European survey. Total Quality Management. 12 (4), pp. 483-490. https://doi.org/10.1080/09544120123778Quality training: findings from a European survey
Mathews, B., Ueno, A., Periera, Z., Silva, G., Kekale, T. and Repka, M. 2001. Quality training: findings from a European survey. The TQM Magazine. 13 (1), pp. 61-68. https://doi.org/10.1108/095447801103606151695
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