European quality management practices: the impact of national culture

Article


Mathews, B., Ueno, A., Kekale, T., Repka, M., Pereira, Z. and Silva, G. 2001. European quality management practices: the impact of national culture. International Journal of Quality and Reliability Management. 18 (7), pp. 692-707. https://doi.org/10.1108/EUM0000000005776
TypeArticle
TitleEuropean quality management practices: the impact of national culture
AuthorsMathews, B., Ueno, A., Kekale, T., Repka, M., Pereira, Z. and Silva, G.
Abstract

The patterns of adoption of quality management practices and techniques vary across national boundaries. This article presents the findings of a questionnaire survey into the quality management procedures and tools adopted in three European countries, the UK, Portugal and Finland. A total of 450 responses are analysed. The main differences between the three countries are outlined with regard to factors motivating the implementation of quality systems, quality tools
and techniques used, outcomes from quality management and problems encountered in providing quality training. The results are then analysed under the perspective of the probable impact of
national culture. The models of national culture developed by Hofstede, Trompenaars and Earley and Erez were used for this purpose. The main conclusion is that these models can help to explain, to a great extent, much of the variation observed and constitute a basis for understanding why particular quality management approaches are adopted.

Sustainable Development Goals3 Good health and well-being
Middlesex University ThemeHealth & Wellbeing
LanguageEnglish
PublisherEmerald
JournalInternational Journal of Quality and Reliability Management
ISSN0265-671X
Publication dates
Print01 Oct 2001
Publication process dates
Deposited18 Aug 2022
Accepted01 Apr 2001
Output statusPublished
Digital Object Identifier (DOI)https://doi.org/10.1108/EUM0000000005776
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https://repository.mdx.ac.uk/item/89y28

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