Quality training: findings from a European survey

Article


Mathews, B., Ueno, A., Periera, Z., Silva, G., Kekale, T. and Repka, M. 2001. Quality training: findings from a European survey. The TQM Magazine. 13 (1), pp. 61-68. https://doi.org/10.1108/09544780110360615
TypeArticle
TitleQuality training: findings from a European survey
AuthorsMathews, B., Ueno, A., Periera, Z., Silva, G., Kekale, T. and Repka, M.
Abstract

Quality management is an essential part of an organisation's competitive strategy. The training that underpins quality management determines the likely effectiveness of the quality initiatives undertaken. This article details the findings of a questionnaire survey into the training provided to support quality management. A total of 450 responses are analysed. Findings from the UK, Portugal and Finland are compared to identify differences in national practice. Training provision is definitely focused at quality staff, but even with this group training in many of the traditional quality tools is denied to one third. The area in which training is given consistently concerns awareness, systems and standards. This confirms that much of the emphasis within the sample base is on working to a quality system rather than necessarily embracing the message of quality. Training methods tend to be traditional, with little impact evident of the hi-tech revolution. Nevertheless, there is a spread of approaches considered effective with no single approach dominating the field. While external short courses rank top in all areas, the incidence is never in excess of one-third.

Sustainable Development Goals3 Good health and well-being
Middlesex University ThemeHealth & Wellbeing
LanguageEnglish
PublisherEmerald
JournalThe TQM Magazine
ISSN0954-478X
Publication dates
Print01 Feb 2001
Publication process dates
Deposited18 Aug 2022
Accepted01 Jan 2001
Output statusPublished
Digital Object Identifier (DOI)https://doi.org/10.1108/09544780110360615
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https://repository.mdx.ac.uk/item/89y2w

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