Intent classification for a management conversational assistant

Conference paper

Hefny, A., Dafoulas, G. and Ismail, M. 2020. Intent classification for a management conversational assistant. ICCES 2020. Cairo, Egypt 15 - 16 Dec 2020 Institute of Electrical and Electronics Engineers (IEEE). pp. 1-6 https://doi.org/10.1109/ICCES51560.2020.9334685
TypeConference paper
TitleIntent classification for a management conversational assistant
AuthorsHefny, A., Dafoulas, G. and Ismail, M.
Abstract

Intent classification is an essential step in processing user input to a conversational assistant. This work investigates techniques of intent classification of chat messages used for communication among software development teams with the aim of building an intent classifier for a management conversational assistant integrated into modern communication platforms used by developers. Experiments conducted using rule-based and common ML techniques have shown that careful choice of classification features has a significant impact on performance, and the best performing model was able to obtain a classification accuracy of 72%. A set of techniques for extracting useful features for text classification in the software engineering domain was also implemented and tested.

Research GroupResearch Group on Development of Intelligent Environments
ConferenceICCES 2020
Page range1-6
ISBN
Electronic9780738105598
Paperback9780738105604
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
Publication dates
Print15 Dec 2020
Online01 Feb 2021
Publication process dates
Deposited09 Apr 2021
Accepted12 Nov 2020
Output statusPublished
Accepted author manuscript
Copyright Statement

Copyright © 2020 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.

Digital Object Identifier (DOI)https://doi.org/10.1109/ICCES51560.2020.9334685
LanguageEnglish
Book title15th International Conference on Computer Engineering and Systems Proceedings
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Best practise in developing a training course for e-learning professionals
Dafoulas, G. 2006. Best practise in developing a training course for e-learning professionals. Proceedings of 12th NETTIES (Networking Entities) 2006 International Conference.
Emerging trends in web-based learning: the use of e-portfolios
Dafoulas, G. 2006. Emerging trends in web-based learning: the use of e-portfolios. Proceedings of 12th NETTIES (Networking Entities) 2006 International Conference.
Incorporating CRM in e-government: case of Egypt, proceedings
Azab, N., Ali, M. and Dafoulas, G. 2006. Incorporating CRM in e-government: case of Egypt, proceedings. IADIS International Conference, E-Commerce 2006.
Proyectos de educación y evaluación multicultural: mejora del desempeño de equipos de aprendizaje colaborativo para desarrollo de software global (GSD)
Lopez, V., Castillo, A., Swigger, K., Serce, F., Dafoulas, G., Brazile, R. and Alpaslan, F. 2009. Proyectos de educación y evaluación multicultural: mejora del desempeño de equipos de aprendizaje colaborativo para desarrollo de software global (GSD). 13er Congreso Latinoamericano del College Board, Guatemala, Marzo 2009.
Evaluando patrones de interacción en equipos de aprendizaje colaborativo para desarrollo de software global: cuatro países, tres idiomas y un proyecto global
Lopez, V., Castillo, A., Swigger, K., Serce, F., Dafoulas, G., Brazile, R. and Alpaslan, F. 2009. Evaluando patrones de interacción en equipos de aprendizaje colaborativo para desarrollo de software global: cuatro países, tres idiomas y un proyecto global. CONCAPAN XXIX.
A comparison of team assessment measures for global software development learners
Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G., Lopez, V. and Serce, F. 2009. A comparison of team assessment measures for global software development learners. ICGSE 2009: Proceedings of the 4th IEEE International Conference on Global Software Engineering.
Quality Assurance – an endeavour in enhancing teaching and learning experience through collaborative and assistive technologies
Dafoulas, G. and Anagnostopoulou, K. 2009. Quality Assurance – an endeavour in enhancing teaching and learning experience through collaborative and assistive technologies. Proceedings of the International Conference of Quality, Enhancement: Experience, Challenges and Perspectives for Armenian Higher Education.
Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world
Saleeb, N. and Dafoulas, G. 2010. Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world. 3rd Annual Conference on Virtual Worlds Best Practices in Education (VWBPE 2010) workshop. pp. 72-89
Perception of colour in 3D virtual world architectural computer aided design: impact of colour design in student satisfaction
Saleeb, N. and Dafoulas, G. 2010. Perception of colour in 3D virtual world architectural computer aided design: impact of colour design in student satisfaction. Proceedings of the Sixth International Conference on Computer Engineering & Systems.
Global software development learning teams
Dafoulas, G. 2010. Global software development learning teams. Middlesex University Spring Conference.
Assistive technologies and advantageous themes for collaboration, learning & teaching within virtual worlds and virtual learning environments
Dafoulas, G., Saleeb, N. and Loomes, M. 2010. Assistive technologies and advantageous themes for collaboration, learning & teaching within virtual worlds and virtual learning environments. Proceedings of the Higher Education Academy Annual Conference.
Whose turn to renovate the class today? Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world
Saleeb, N. and Dafoulas, G. 2010. Whose turn to renovate the class today? Analogy between Impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world. Proceedings of the 3rd Annual Conference on Virtual Worlds Best Practices in Education (VWBPE 2010).
Lifelong learning and workforce development design – towards a new generation of educational planning tools
Dafoulas, G., Barn, B., Abeysinghe, G. and Zheng, Y. 2010. Lifelong learning and workforce development design – towards a new generation of educational planning tools. Proceedings of the Annual International Conference on Education and New Learning Technologies (EDULEARN2010).
Middlesex University skills and education planning tool
Dafoulas, G., Barn, B., Abeysinghe, G. and Zheng, Y. 2011. Middlesex University skills and education planning tool. JISC eLearning Experts Meeting.
Programme design, accreditation and APEL/APCL support tools
Dafoulas, G., Barn, B., Abeysinghe, G. and Zheng, Y. 2011. Programme design, accreditation and APEL/APCL support tools. UK Academy for Information Systems 16th Annual International Conference.
Pulling the physical and virtual environment into the blend
Loomes, M., Dafoulas, G. and Saleeb, N. 2011. Pulling the physical and virtual environment into the blend. Proceedings of the 6th International Blended Learning Conference, From Innovation to Institutional Enhancement: Operating in Challenging Times.
E-Learning online communities
Dafoulas, G., Bakry, W. and Murphy, A. 2005. E-Learning online communities. Middlesex University Press.
E-Learning training guide Vol.3 – Communicate online – culture & tools
Dafoulas, G. and Murphy, A. 2006. E-Learning training guide Vol.3 – Communicate online – culture & tools. Middlesex University Press.
E-Learning training guide Vol.2 – Tutoring remotely: methods & tools
Dafoulas, G. and Murphy, A. 2006. E-Learning training guide Vol.2 – Tutoring remotely: methods & tools. Middlesex University Press.
E-Learning training guide Vol.1 – Blended teaching: pedagogy & tools
Mimirinis, M., Dafoulas, G. and Murphy, A. 2006. E-Learning training guide Vol.1 – Blended teaching: pedagogy & tools. Middlesex University Press.
Database management systems
Ward, P. and Dafoulas, G. 2006. Database management systems. London Thomson Learning.
Investigating cultural differences in virtual software teams
Dafoulas, G. and Macaulay, L. 2002. Investigating cultural differences in virtual software teams. The Electronic Journal on Information Systems in Developing Countries (EJISDC). 7 (1), pp. 1-14. https://doi.org/10.1002/j.1681-4835.2002.tb00040.x
E-learning communities
Leng, P. and Dafoulas, G. 2005. E-learning communities. Interactive Technology and Smart Education. 2 (4), pp. 193-194.
Co-evolving e-tail and online communities: empirically-based conceptual framework
Macaulay, L., Keeling, K., McGoldrick, P., Dafoulas, G. and Kalaitzakis, M. 2007. Co-evolving e-tail and online communities: empirically-based conceptual framework. International Journal of e-Commerce. 11 (4), pp. 53-77. https://doi.org/10.2753/JEC1086-4415110402
Relationship between students' overall satisfaction from 3D virtual learning spaces and their individual design components
Saleeb, N. and Dafoulas, G. 2010. Relationship between students' overall satisfaction from 3D virtual learning spaces and their individual design components. International Journal of Computer Science Issues. 7 (4), pp. 1-8.
Effects of virtual world environments in student satisfaction: an investigation of the role of architecture in 3D education
Saleeb, N. and Dafoulas, G. 2010. Effects of virtual world environments in student satisfaction: an investigation of the role of architecture in 3D education. International Journal of Knowledge Society Research. 2 (1), pp. 28-48. https://doi.org/10.4018/jksr.2011010103
3D assistive technologies for collaboration, blended learning & teaching for users with disabilities
Saleeb, N. and Dafoulas, G. 2011. 3D assistive technologies for collaboration, blended learning & teaching for users with disabilities. in: Lau, B. (ed.) Assistive and Augmentive Communication for the Disabled: Intelligent Technologies for Communication, Learning and Teaching IGI Global, USA.
Effect of student emotion-associations on architectural color design of educational spaces in 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Effect of student emotion-associations on architectural color design of educational spaces in 3D Virtual Learning Environments. 20th International Conference on Computer Theory and Applications. Egypt 2010
Analogy between student perception of educational space dimensions and size perspective in 3D virtual worlds versus physical world
Saleeb, N. and Dafoulas, G. 2010. Analogy between student perception of educational space dimensions and size perspective in 3D virtual worlds versus physical world. International Journal of Engineering (IJE). 4 (3), pp. 210-218.
Relationship between students’ overall satisfaction from 3D virtual learning spaces and their individual design components
Saleeb, N. and Dafoulas, G. 2010. Relationship between students’ overall satisfaction from 3D virtual learning spaces and their individual design components. International Journal of Computer Science Issues (IJCSE). 7 (4), pp. 1-9.
Architectural evolution of e-learning virtual worlds: proposed design measures to enhance the e-learning experience within 3D learning spaces
Saleeb, N. and Dafoulas, G. 2012. Architectural evolution of e-learning virtual worlds: proposed design measures to enhance the e-learning experience within 3D learning spaces. in: Hinrichs, R. and Wankel, C. (ed.) Engaging the avatar: new frontiers in immersive education Information Age Publishing. pp. 49-82
Affordances and constraints to e-learning: role of architecture in 3D learning space digital design
Saleeb, N. and Dafoulas, G. 2011. Affordances and constraints to e-learning: role of architecture in 3D learning space digital design. International Journal for Digital Society. 2 (2), pp. 478-488. https://doi.org/10.20533/ijds.2040.2570.2011.0057
Effects of virtual world environments in student satisfaction: an examination of the role of architecture in 3D education
Saleeb, N. and Dafoulas, G. 2012. Effects of virtual world environments in student satisfaction: an examination of the role of architecture in 3D education. International Journal of Knowledge Society Research (IJKSR). 2 (1), pp. 28-48. https://doi.org/10.4018/jksr.2011010103
Harnessing 3D applications for technology enhanced learning
Saleeb, N. and Dafoulas, G. 2010. Harnessing 3D applications for technology enhanced learning. 2nd International Conference on Education and New Learning Technologies. Barcelona, Spain 05 - 07 Jul 2010 IATED. pp. 2631-2640
Investigating student satisfaction from environmental and architectural design elements of 3D educational facilities within 3D virtual worlds
Saleeb, N. and Dafoulas, G. 2010. Investigating student satisfaction from environmental and architectural design elements of 3D educational facilities within 3D virtual worlds. 3rd World Summit on the Knowledge Society (WSKS 2010).
Assistive technologies and environmental design concepts for blended learning and teaching for disabilities within 3D virtual worlds and learning environments
Saleeb, N. and Dafoulas, G. 2012. Assistive technologies and environmental design concepts for blended learning and teaching for disabilities within 3D virtual worlds and learning environments. in: Anastasiades, P. (ed.) Blended learning environments for adults: evaluations and frameworks IGI Global.
3D assistive technologies and advantageous themes for collaboration and blended learning of users with disabilities
Saleeb, N. and Dafoulas, G. 2011. 3D assistive technologies and advantageous themes for collaboration and blended learning of users with disabilities. in: Theng, L. (ed.) Assistive and Augmentive Communication for the Disabled: Intelligent Technologies for Communication, Learning and Teaching IGI Global. pp. 25-69
Architectural propositions for enhancement of learning spaces within 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Architectural propositions for enhancement of learning spaces within 3D Virtual Learning Environments. IEEE 2010 International Conference on Information Society (i- Society 2010). London, UK 28 - 30 Jun 2010 IEEE. pp. 410-415
Pedagogical immigration to 3D virtual worlds: a critical review of underlying themes and their concepts
Saleeb, N. and Dafoulas, G. 2010. Pedagogical immigration to 3D virtual worlds: a critical review of underlying themes and their concepts. IEEE 2010 International Conference on Information Society (i-Society 2010). London, UK 28 - 30 Jun 2010 IEEE. pp. 401-409
Assistive technologies and advantageous themes for collaboration, learning & teaching within 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Assistive technologies and advantageous themes for collaboration, learning & teaching within 3D Virtual Learning Environments. Higher Education Academy Annual Conference (2010).
Whose turn to renovate the class today? Analogy between impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world
Saleeb, N. and Dafoulas, G. 2010. Whose turn to renovate the class today? Analogy between impact of architectural design characteristics of learning spaces on learners in the physical world and 3D virtual world. Journal of Virtual Studies. 1 (1), pp. 43-59.
Communication patterns in e-learning communities
Dafoulas, G. and Mimirinis, M. 2005. Communication patterns in e-learning communities. Interactive Technology and Smart Education. 2 (4), pp. 221-233. https://doi.org/10.1108/17415650580000046
Enriching a pedagogical model for the implementation of a virtual training environment
Mimirinis, M. and Dafoulas, G. 2005. Enriching a pedagogical model for the implementation of a virtual training environment. Fifth IEEE International Conference on Advanced Learning Technologies (ICALT 2005). Kaohsiung, Taiwan 05 - 08 Jul 2005 pp. 419-420
Support mechanisms for web-enhanced learning in diverse cultural contexts
Frumkin, L., Mimirinis, M., Murphy, A., Dimitrova, M. and Dafoulas, G. 2005. Support mechanisms for web-enhanced learning in diverse cultural contexts. Web-based Education (WBE 2005). Grindelwald, Switzerland 21 - 23 Feb 2005 Acta Press.
Blended teaching: pedagogy and tools
Murphy, A., Dafoulas, G. and Mimirinis, M. 2006. Blended teaching: pedagogy and tools. MU Press.
Investigating computer-supported cooperative learning: applications for flexible learning environments
Dafoulas, G., Frumkin, L., Mimirinis, M. and Murphy, A. 2005. Investigating computer-supported cooperative learning: applications for flexible learning environments. in: Proceedings of the 3rd ACS/IEEE International Conference on Computer Systems and Applications (AICCSA-2005) IEEE. pp. 847-852
Patterns of use of virtual learning environments and students’ approaches to learning: a case study of undergraduate students
Mimirinis, M. and Dafoulas, G. 2008. Patterns of use of virtual learning environments and students’ approaches to learning: a case study of undergraduate students. Luca, J. and Weippl, E. (ed.) Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2008. Vienna AACE. pp. 6349-6356
Evidence-based research in cross-cultural learning settings: variations in the use of technology, students’ expectations and the role of tutor
Mimirinis, M., Dafoulas, G., Murphy, A., Chan Wai Kuen, T. and Paranakian, K. 2006. Evidence-based research in cross-cultural learning settings: variations in the use of technology, students’ expectations and the role of tutor. in: Ong, S., Apfelthaler, G., Hansen, K. and Tapachai, N. (ed.) Intercultural communication competencies in higher education and management: proceedings of the International Conference on Intercultural Communication Competencies, October 6-7, 2005, Singapore Singapore Marshall Cavendish Academic. pp. 250-258
Communicating on-line: culture and tools
Dafoulas, G. and Murphy, A. 2006. Communicating on-line: culture and tools. MUP Press.
Perception of color in 3D Virtual World architectural computer aided design: impact of color design in student satisfaction
Saleeb, N. and Dafoulas, G. 2010. Perception of color in 3D Virtual World architectural computer aided design: impact of color design in student satisfaction. in: The 2010 International Conference on Computer Engineering & Systems IEEE. pp. 207-212
Artificial intelligence in 3D virtual environments as technological support for pedagogy
Saleeb, N. and Dafoulas, G. 2013. Artificial intelligence in 3D virtual environments as technological support for pedagogy. 2nd Workshop on Future Intelligent Educational Environments Conference (WOFIEE’13). Athens, Greece 16 - 17 Jul 2013 IOS Press. pp. 443-453 https://doi.org/10.3233/978-1-61499-286-8-443
Curriculum design tools: Using information modelling for course transformation and mapping
Dafoulas, G., Barn, B. and Zheng, Y. 2012. Curriculum design tools: Using information modelling for course transformation and mapping. 11th International Conference on Information Technology Based Higher Education and Training. Istanbul, Turkey 21 - 23 Jun 2012 IEEE. https://doi.org/10.1109/ITHET.2012.6246064
A comparison of team performance measures for global software development student teams
Swigger, K., Serce, F., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2009. A comparison of team performance measures for global software development student teams. International Conference Global Software Engineering (ICGSE). https://doi.org/10.1109/ICGSE.2009.36
Using learning management systems as support mechanisms for formative feedback – the case of lifelong learning.
Dafoulas, G., Barn, B., Abeysinghe, G., Zheng, Y., Swigger, K., Brazile, R., Alpaslan, F., Serce, F. and Lopez, V. 2010. Using learning management systems as support mechanisms for formative feedback – the case of lifelong learning. in: EDULEARN10 Proceedings. International Association of Technology, Education and Development (IATED). pp. 2614-2622
The challenges of teaching students how to work in global software teams
Swigger, K., Brazile, R., Serce, F., Dafoulas, G., Alpaslan, F. and Lopez, V. 2010. The challenges of teaching students how to work in global software teams. in: Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE. IEEE Computer Society. pp. 1-30
Strategies and guidelines for building effective distributed learning teams in higher education
Serce, F., Alpaslan, F., Swigger, K., Brazile, R., Dafoulas, G. and Lopez, V. 2010. Strategies and guidelines for building effective distributed learning teams in higher education. in: Information Technology Based Higher Education and Training (ITHET), 2010 9th International Conference IEEE Computer Society. pp. 247-253
Using content and text classification methods to characterize team performance
Swigger, K., Brazile, R., Serce, F., Dafoulas, G., Alpaslan, F. and Lopez, V. 2010. Using content and text classification methods to characterize team performance. 2010 5th IEEE International Conference Global Software Engineering (ICGSE). https://doi.org/10.1109/ICGSE.2010.30
Online collaboration: collaborative behavior patterns and factors affecting globally distributed team performance
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2011. Online collaboration: collaborative behavior patterns and factors affecting globally distributed team performance. Computers in Human Behavior. 27 (1), pp. 490-503. https://doi.org/10.1016/j.chb.2010.09.017
A study of the communication patterns among global software student teams.
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2010. A study of the communication patterns among global software student teams. Software Process.
The effects of task type on the patterns of communication behaviors among global software student teams
Swigger, K., Alpaslan, F., Dafoulas, G., Serce, F., Brazile, R. and Lopez, V. 2010. The effects of task type on the patterns of communication behaviors among global software student teams. International Engineering Education Conference: Turkey's Vision 2023. Antalya, Turkey 04 - 06 Nov 2010 pp. 77-82
Dynamics of collaborative work in global software development environment.
Serce, F., Alpaslan, F., Swigger, K., Brazile, R., Dafoulas, G. and Lopez, V. 2009. Dynamics of collaborative work in global software development environment. Cunningham, P. and Cunningham, M. (ed.) Dublin IIMC International Information Management Corporation Ltd.
Exploring collaboration patterns among global software development teams.
Serce, F., Alpaslan, F., Swigger, K., Brazile, R., Dafoulas, G., Lopez, V. and Schumacker, R. 2009. Exploring collaboration patterns among global software development teams. IEEE Computer Society. pp. 61-70 https://doi.org/10.1109/ICGSE.2009.14
Interaction patterns among global software development learning teams.
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2009. Interaction patterns among global software development learning teams. IEEE Computer Society. pp. 123-130 https://doi.org/10.1109/CTS.2009.5067472
Structural factors that affect global software development learning team performance
Swigger, K., Alpaslan, F., Lopez, V., Brazile, R., Dafoulas, G. and Serce, F. 2009. Structural factors that affect global software development learning team performance. New York Association for computing machinery. pp. 187-196 https://doi.org/10.1145/1542130.1542167
Global teams: futuristic models of collaborative work for today's software development industry.
Dafoulas, G., Swigger, K., Brazile, R., Alpaslan, F., Lopez, V. and Serce, F. 2009. Global teams: futuristic models of collaborative work for today's software development industry. IEEE Computer Society. https://doi.org/10.1109/HICSS.2009.231
A suggested framework for assessing electronic government readiness in Egypt.
Azab, N., Kamel, S. and Dafoulas, G. 2009. A suggested framework for assessing electronic government readiness in Egypt. Electronic Journal of E-Government. 7 (1), pp. 11-28.
Exploring the communication behavior among global software development learners.
Serce, F., Swigger, K., Alpaslan, F., Brazile, R., Dafoulas, G. and Lopez, V. 2011. Exploring the communication behavior among global software development learners. International Journal of Computer Applications in Technology. 40 (3), pp. 203-215. https://doi.org/10.1504/IJCAT.2011.039141
Turning immigrants to citizens: merits of the pedagogical shift in 3D Virtual Learning Environments
Saleeb, N. and Dafoulas, G. 2010. Turning immigrants to citizens: merits of the pedagogical shift in 3D Virtual Learning Environments. International Journal for Infonomics (IJI). 3 (4), pp. 369-381. https://doi.org/10.20533/iji.1742.4712.2010.0040
Effects of social networking in academic literacy: myths and truths
Dafoulas, G. and Saleeb, N. 2010. Effects of social networking in academic literacy: myths and truths. Middlesex University Annual Learning and Teaching Conference 2010. London, UK 05 Jul 2010
The role of collaborative technologies as enablers for celebrating diversity
Dafoulas, G. 2009. The role of collaborative technologies as enablers for celebrating diversity. Middlesex University Annual Learning and Teaching Conference 2009: The Dynamics of Difference: Making it Work. London, UK 01 Jul 2009
Formative assessment and the role of feedback
Dafoulas, G. 2008. Formative assessment and the role of feedback. Middlesex University Annual Learning and Teaching Conference 2008: Reshaping Education. London, UK 2008
Electronic job marketplaces: a newly established manifestation of e-business
Dafoulas, G., Nikolaou, A. and Turega, M. 2003. Electronic job marketplaces: a newly established manifestation of e-business. 5th International Conference on Enterprise Information Systems. pp. 197-205