Incorporating CRM in e-government: case of Egypt, proceedings
Conference paper
Azab, N., Ali, M. and Dafoulas, G. 2006. Incorporating CRM in e-government: case of Egypt, proceedings. IADIS International Conference, E-Commerce 2006.
Type | Conference paper |
---|---|
Title | Incorporating CRM in e-government: case of Egypt, proceedings |
Authors | Azab, N., Ali, M. and Dafoulas, G. |
Abstract | The use of Customer Relationship Management (CRM) by local authorities is a relatively new concept. Governments realize more and more the value of citizen-centric approach, and of providing better quality of services to reach citizens’ satisfaction. The Government of Egypt is no exception. It has shaped its strategy into this direction, and is moving forward to provide the building blocks required to implement it. |
Research Group | Research Group on Development of Intelligent Environments |
Conference | IADIS International Conference, E-Commerce 2006 |
Publication dates | |
2006 | |
Publication process dates | |
Deposited | 18 May 2015 |
Output status | Published |
Language | English |
https://repository.mdx.ac.uk/item/8395z
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