Priporas, C.; Laspa, C.; Kamenidou, I.

Patient satisfaction measurement for in-hospital services: a pilot study in Greece

Article

Priporas, C., Laspa, C. and Kamenidou, I. 2008. Patient satisfaction measurement for in-hospital services: a pilot study in Greece. Journal of Medical Marketing. 8 (4), pp. 325-340. https://doi.org/10.1057/jmm.2008.21

Publication dates
Type	Article
Title	Patient satisfaction measurement for in-hospital services: a pilot study in Greece
Authors	Priporas, C., Laspa, C. and Kamenidou, I.
Abstract	The paper aims to assess the quality of Greek hospitals by focusing on patients' perceptions. Hospitals' performance was measured using the patient satisfaction survey approach. A structured questionnaire was used and seven hospitals were included in the study. In total, 225 patients were asked to report their judgments on their experience of service quality. Results illustrated that educational status, the type of insurance patients had and the emergent admission significantly affect perceptions of satisfaction. Moreover, males and young people tended to rate satisfaction a little higher than females and older people.
Research Group	Strategic Marketing, Consumer Behaviour and Branding/Identity group
Publisher	SAGE Publications
Journal	Journal of Medical Marketing
ISSN	1745-7904
Print	Sep 2008
Publication process dates
Deposited	15 Oct 2012
Output status	Published
Digital Object Identifier (DOI)	https://doi.org/10.1057/jmm.2008.21
Language	English

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