Development of a smart tourism information chatbot for Mauritius

Conference paper

Chiong, P., Seeam, P. and Seeam, A. 2022. Development of a smart tourism information chatbot for Mauritius. ICONIC 2022: International Conference on Intelligent and Innovative Computing Applications. Mauritius 08 - 09 Dec 2022 Society of Information Technologists and Engineers Ltd. pp. 122-130 https://doi.org/10.59200/ICONIC.2022.013
TypeConference paper
TitleDevelopment of a smart tourism information chatbot for Mauritius
AuthorsChiong, P., Seeam, P. and Seeam, A.
Abstract

Due to the current COVID-19 situation worldwide, the tourism industry has been heavily impacted worldwide. Chatbots help to minimise the spread of the virus, by limiting physical interaction, whilst help to promote the industry and make available tourism information in an accessible familiar manner. This paper aims to analyse the various aspects of the tourism industry and identify the gaps that need to be addressed in order to improve the customer experiences in Mauritius. The aim was deploy a tourism information chatbot that will provide the necessary information and recommendations to tourists coming to Mauritius and attract potential tourists plan their next trip in a few steps, using off-the-shelf technologies. The main advantage of the developed Chatbot is that is built on off the shelf technologies (Rasa, Telegram, etc), but with the ability to be further extended with APIs. Thus the chatbot developed exhibits a number of innovations for a Tourism chatbot, such as Google search, weather acquisition based on location and COVID-19 statistics.

Sustainable Development Goals9 Industry, innovation and infrastructure
Middlesex University ThemeCreativity, Culture & Enterprise
ConferenceICONIC 2022: International Conference on Intelligent and Innovative Computing Applications
Page range122-130
ISSN1694-4607
Electronic1694-464X
ISBN
Hardcover9789994908882
PublisherSociety of Information Technologists and Engineers Ltd
Publication dates
Print31 Dec 2022
Online09 Mar 2023
Publication process dates
Deposited08 Dec 2022
Accepted30 Sep 2022
Output statusPublished
Publisher's version
Copyright Statement

The published paper is reproduced with permission of the conference Mauricon ICONIC 2022

Web address (URL)https://mauricon.org/conferences/index.php/iconic/article/view/13/
Digital Object Identifier (DOI)https://doi.org/10.59200/ICONIC.2022.013
LanguageEnglish
Book title2022 International Conference on Intelligent and Innovative Computing Applications
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