Dialogue based interfaces for universal access.

Article

Huyck, C. 2010. Dialogue based interfaces for universal access. Universal Access in the Information Society. https://doi.org/10.1007/s10209-010-0209-5
TypeArticle
TitleDialogue based interfaces for universal access.
AuthorsHuyck, C.
Abstract

Conversation provides an excellent means of communication for almost all people. Consequently, a conversational interface is an excellent mechanism for allowing people to interact with systems. Conversational systems are an active research area, but a wide range of systems can be developed with current technology. More sophisticated interfaces can take considerable effort, but simple interfaces can be developed quite rapidly. This paper gives an introduction to the current state of the art of conversational systems and interfaces. It describes a methodology for developing conversational interfaces and gives an example of an interface for a state benefits web site. The paper discusses how this interface could improve access for a wide range of people, and how further development of this interface would allow a larger range of people to use the system and give them more functionality.

Research GroupArtificial Intelligence group
PublisherSpringer
JournalUniversal Access in the Information Society
ISSN1615-5289
Publication dates
PrintSep 2010
Publication process dates
Deposited05 Mar 2010
Output statusPublished
Digital Object Identifier (DOI)https://doi.org/10.1007/s10209-010-0209-5
LanguageEnglish
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