Cross-cultural management and NGO capacity building

Book chapter

Jackson, T. and Claeyé, F. 2011. Cross-cultural management and NGO capacity building. in: Agard, K. (ed.) Leadership in nonprofit organizations: a reference handbook Los Angeles Sage. pp. 859-870
Chapter titleCross-cultural management and NGO capacity building
AuthorsJackson, T. and Claeyé, F.

This chapter outlines the necessity of integrating a cross-cultural management perspective into the management of non-governmental organizations (NGOs) and the importance of developing leadership and organizational capacity in this kind of organizations. It considers why management and leadership are important to NGOs, and particularly why a consideration of cross-cultural management is so important. It asks how cross-cultural theory might address practical NGO management and leadership issues, focusing first on the different levels of cross-cultural interaction and how we might understand cultural differences. In particular it highlights the importance of the way human beings in organizations are valued differently between Western and non-Western cultures, explaining why uncritically exporting the concept of human resource management from the private sector or public administration to the non-profit sector is inappropriate both in many developed countries and in developing countries. We use the example of NGO management and leadership in Africa to illustrate this point.

KeywordsLeadership, non-governmental organisations, capacity building, cross-cultural management
Research GroupInternational and Cross-cultural Management group
Page range859-870
Book titleLeadership in nonprofit organizations: a reference handbook
EditorsAgard, K.
Place of publicationLos Angeles
Publication dates
Publication process dates
Deposited16 Feb 2011
Output statusPublished
Web address (URL)
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