An empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment

Conference paper

Doumanis, I. and Smith, S. 2013. An empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment. Botía, J. and Charitos, D. (ed.) 2nd Workshop on Future Intelligent Educational Environments Conference (WOFIEE’13). Athens, Greece 16 - 17 Jul 2013 IOS Press. pp. 431-442 https://doi.org/10.3233/978-1-61499-286-8-431
TypeConference paper
TitleAn empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment
AuthorsDoumanis, I. and Smith, S.
Abstract

The paper presents a user study designed to examine the impact of the presence of a multimodal ECA on the user’s ability to retain content of cultural value with variable degree of difficulty (i.e., technical and simple content). The study was conducted in the lab, using a high resolution panorama representing four locations in an archaeological attraction. The content participants perceived differed both in terms of complexity and length. Participants interacted with an ECA-based system and then with a non-ECA system that provided content about popular locations in the attraction. Results indicate that participants who used the system with the ECA retained content of variable difficulty more consistently, than those who used the system without the ECA. However, we also found that if text is added as an additional output modality to an ECA-based information system it can positively impact the perception of the technical content, which can potentially lead to enhanced retention of technical content.

KeywordsEmbodied conversational agents; human-centered computing; mobile tour guides; information systems
Research GroupArtificial Intelligence group
Research Group on Development of Intelligent Environments
Conference2nd Workshop on Future Intelligent Educational Environments Conference (WOFIEE’13)
Page range431-442
Proceedings TitleWorkshop Proceedings of the 9th International Conference on Intelligent Environments
SeriesAmbient Intelligence and Smart Environments
EditorsBotía, J. and Charitos, D.
ISSN1875-4163
Electronic1875-4171
ISBN
Hardcover9781614992851
Electronic9781614992868
PublisherIOS Press
Publication dates
PrintJul 2013
Publication process dates
Deposited17 Jun 2013
Output statusPublished
Publisher's version
License
File Access Level
Open
Copyright Statement

Workshop Proceedings of the 9th International Conference on Intelligent Environments. J.A. Botía and D. Charitos (Eds.)
© 2013 The Author(s).
This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License.
doi:10.3233/978-1-61499-286-8-431

Additional information

This article was presented at The 9th International Conference on Intelligent Environments, Athens, Greece, July 16-17, 2013.

Digital Object Identifier (DOI)https://doi.org/10.3233/978-1-61499-286-8-431
Web address (URL) of conference proceedingshttps://ebooks.iospress.nl/volume/workshop-proceedings-of-the-9th-international-conference-on-intelligent-environments
https://www.iospress.com/catalog/books/workshop-proceedings-of-the-9th-international-conference-on-intelligent-environments
LanguageEnglish
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File Access Level
Restricted
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