An empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment

Conference paper


Doumanis, I. and Smith, S. 2013. An empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment. Botía, J. and Charitos, D. (ed.) The 9th International Conference on Intelligent Environments (IE'13). Athens, Greece IOS Press. https://doi.org/10.3233/978-1-61499-286-8-431
TypeConference paper
TitleAn empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment
AuthorsDoumanis, I. and Smith, S.
Abstract

The paper presents a user study designed to examine the impact of the presence of a multimodal ECA on the user’s ability to retain content of cultural value with variable degree of difficulty (i.e., technical and simple content). The study was conducted in the lab, using a high resolution panorama representing four locations in an archaeological attraction. The content participants perceived differed both in terms of complexity and length. Participants interacted with an ECA-based system and then with a non-ECA system that provided content about popular locations in the attraction. Results indicate that participants who used the system with the ECA retained content of variable difficulty more consistently, than those who used the system without the ECA. However, we also found that if text is added as an additional output modality to an ECA-based information system it can positively impact the perception of the technical content, which can potentially lead to enhanced retention of technical content.

KeywordsEmbodied conversational agents; human-centered computing; mobile tour guides; information systems
Research GroupArtificial Intelligence group
Research Group on Development of Intelligent Environments
LanguageEnglish
ConferenceThe 9th International Conference on Intelligent Environments (IE'13)
SeriesAmbient Intelligence and Smart Environments
EditorsBotía, J. and Charitos, D.
ISBN
Hardcover9781614992851
PublisherIOS Press
Publication dates
PrintJul 2013
Publication process dates
Deposited17 Jun 2013
Output statusPublished
Additional information

This article was presented at The 9th International Conference on Intelligent Environments, Athens, Greece, July 16-17, 2013.

Digital Object Identifier (DOI)https://doi.org/10.3233/978-1-61499-286-8-431
Book titleWorkshop proceedings of the 9th international conference on intelligent environments
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