Knowledge management for the micro enterprise: a taxonomy

Conference paper

Hall, S., Smith, S., Baskent, C. and De Raffaele, C. 2023. Knowledge management for the micro enterprise: a taxonomy. Matos, F. and Rosa, A. (ed.) 24th European Conference on Knowledge Management. Lisboa, Portugal 07 - 08 Sep 2023 Academic Conferences International. https://doi.org/10.34190/eckm.24.1.1268
TypeConference paper
TitleKnowledge management for the micro enterprise: a taxonomy
AuthorsHall, S., Smith, S., Baskent, C. and De Raffaele, C.
Abstract

Knowledge Management Systems enhance innovation, increase operational efficiency, and improve decision-making in business organisations. The administrative and resource overheads required to implement and maintain such systems, however, inherently exclude the smallest of firms from reaping these benefits. This paper aims to identify, evaluate, and summarize the distribution of research on knowledge management and supporting systems across business size classifications with a particular focus on micro-enterprises. It also seeks to establish if existing knowledge management models, practices, and systems have invested due consideration in their design to cater for the limited resources typically found in the micro-enterprise. It contributes new insight into the applicability of knowledge management systems to micro-enterprises and stimulates a possible re-think of how such systems can cater for the specific constraints of this prolific business type. This taxonomy provides a thorough analysis of 168 research papers from a total of 10511 papers published in reputable conference proceedings since 2012. It focuses on key knowledge management themes covered, including the size of the enterprise, the adoption challenges, the potential benefits, the technologies used, and the aspects of the knowledge management cycle that are being employed. Furthermore, it draws on this analysis to highlight the appropriateness of existing knowledge management systems to the distinctive risk and opportunity characteristics of the micro-enterprise.

KeywordsKnowledge Management; Micro-enterprise; Small and medium business; KM cycle; KM adoption challenges; Taxonomy
Sustainable Development Goals9 Industry, innovation and infrastructure
Middlesex University ThemeSustainability
Conference24th European Conference on Knowledge Management
Proceedings TitleProceedings of the 24th European Conference on Knowledge Management, ECKM 2023
SeriesEuropean Conference on Knowledge Management
EditorsMatos, F. and Rosa, A.
ISSN2048-8963
Electronic2048-8971
ISBN
Hardcover9781914587733
Electronic9781914587740
PublisherAcademic Conferences International
Publication dates
Online05 Sep 2023
Print05 Sep 2023
Publication process dates
Accepted01 Sep 2023
Deposited11 Jan 2024
Output statusPublished
Publisher's version
License
File Access Level
Open
Copyright Statement

Copyright (c) 2023 European Conference on Knowledge Management

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Digital Object Identifier (DOI)https://doi.org/10.34190/eckm.24.1.1268
Web address (URL) of conference proceedingshttps://papers.academic-conferences.org/index.php/eckm/issue/view/22
LanguageEnglish
Permalink -

https://repository.mdx.ac.uk/item/y85yy

Log in to edit

Download files

Publisher's version
Hall+et+al+048.pdf
License: CC BY-NC-ND 4.0
File access level: Open

  • 67
    total views
  • 16
    total downloads
  • 5
    views this month
  • 1
    downloads this month

Export as

Related outputs

A taxonomy of knowledge management systems in the micro-enterprise
Hall, S.J., Smith, S., Baskent, C. and De Raffaele, C. 2024. A taxonomy of knowledge management systems in the micro-enterprise. International Journal of Operations Management. 4 (1), pp. 7-20. https://doi.org/10.18775/ijom.2757-0509.2020.41.4001
Playing games with diagrams: truth diagrams and game semantics
Baskent, C. 2024. Playing games with diagrams: truth diagrams and game semantics. Lemanski, J., Johansen, M.W., Manalo, E., Viana, P., Bhattacharjee, R. and Burns, R. (ed.) 14th International Conference on Theory and Application of Diagrams. Münster, Germany 27 Sep - 01 Oct 2024 Cham Springer. pp. 300-315 https://doi.org/10.1007/978-3-031-71291-3_24
Truth diagrams for some non-classical and modal logics
Baskent, C. 2024. Truth diagrams for some non-classical and modal logics. Journal of Applied Non-Classical Logics. 34 (4), pp. 527-560. https://doi.org/10.1080/11663081.2024.2366752
A logic of isolation
Baskent, C., Gilbert, D. and Venturi, G. 2024. A logic of isolation. Metcalfe, G., Studer, T. and de Queiroz, R. (ed.) 30th International Workshop on Logic, Language, Information, and Computation. Bern, Switzerland 10 - 13 Jun 2024 Cham Springer. pp. 36-46 https://doi.org/10.1007/978-3-031-62687-6_3
Paving the path: empowering women in STEM from university to industry
Vaka, S., Trestian, R., Baskent, C., Shayesteh, H. and Megeney, A. 2024. Paving the path: empowering women in STEM from university to industry. 2024 IEEE Global Engineering Education Conference. Kos, Greece 08 - 11 May 2024 IEEE.
Comparison of the effectiveness and performance of student workgroups in online wiki activities with and without AI
Nalli, G. and Smith, S. 2023. Comparison of the effectiveness and performance of student workgroups in online wiki activities with and without AI. 4th International Electronic Conference on Applied Sciences. Online 27 Oct - 10 Nov 2023 MDPI. https://doi.org/10.3390/ASEC2023-16273
Reducing the dependency of having prior domain knowledge for effective online information retrieval
Zammit, O., Smith, S., Windridge, D. and De Raffaele, C. 2023. Reducing the dependency of having prior domain knowledge for effective online information retrieval. Expert Systems. 40 (4). https://doi.org/10.1111/exsy.13014
An examination of counterexamples in proofs and refutations
Bagce, S. and Baskent, C. 2009. An examination of counterexamples in proofs and refutations. Philosophia Scientiae. https://doi.org/10.4000/philosophiascientiae.228
A formal approach to lakatosian heuristics
Baskent, C. 2012. A formal approach to lakatosian heuristics. Logique et Analyse. 55 (217), pp. 23-46.
Towards paraconsistent inquiry
Baskent, C. 2016. Towards paraconsistent inquiry. The Australian Journal of Logic. 13 (2), pp. 21-40. https://doi.org/10.26686/ajl.v13i2.2102
A non-classical logical approach to social software
Baskent, C. 2017. A non-classical logical approach to social software. in: Baskent, C., Moss, L. and Ramanujam, R. (ed.) Rohit Parikh on Logic, Language and Society Springer.
Artificial Intelligence to improve learning outcomes through online collaborative activities
Nalli, G., Amendola, D. and Smith, S. 2022. Artificial Intelligence to improve learning outcomes through online collaborative activities. Fotaris, P. and Blake, A. (ed.) 21st European Conference on e-Learning. Brighton, UK 27 - 28 Oct 2022 Academic Conferences International Limited (ACI). pp. 475-479 https://doi.org/10.34190/ecel.21.1.661
Designing a marker set for vertical tangible user interfaces
Attard, G., De Raffaele, C. and Smith, S. 2021. Designing a marker set for vertical tangible user interfaces. Jaber, K. (ed.) 10th ICIT 2021: Advanced Machine Learning and Deep Learning. Amman, Jordan 14 - 15 Jul 2021 IEEE. pp. 974-979 https://doi.org/10.1109/ICIT52682.2021.9491659
Exposing students to new terminologies while collecting browsing search data (best technical paper)
Zammit, O., Smith, S., Windridge, D. and De Raffaele, C. 2020. Exposing students to new terminologies while collecting browsing search data (best technical paper). 40th SGAI International Conference on Artificial Intelligence, AI 2020. Cambridge, UK 15 - 17 Dec 2020 Cham Springer. https://doi.org/10.1007/978-3-030-63799-6_1
Topological semantics for da Costa paraconsistent logics Cω and C*ω
Baskent, C. 2015. Topological semantics for da Costa paraconsistent logics Cω and C*ω. Beziau, J., Chakraborty, M. and Dutta, S. (ed.) 5th World Congress on Paraconsistency (WCP 2014). Kolkata, India 13 - 17 Feb 2014 Springer, New Delhi. https://doi.org/10.1007/978-81-322-2719-9_19
A game theoretical semantics for a logic of formal inconsistency
Baskent, C. and Carrasqueira, P. 2018. A game theoretical semantics for a logic of formal inconsistency. Logic Journal of the IGPL. https://doi.org/10.1093/jigpal/jzy068
A game theoretical semantics for logics of nonsense
Baskent, C. 2020. A game theoretical semantics for logics of nonsense. Raskin, J. and Bresolin, D. (ed.) GandALF 2020. Brussels, Belgium [Online event] 21 - 22 Sep 2020 Open Publishing Association. pp. 66-81 https://doi.org/10.4204/EPTCS.326.5
A history based logic for dynamic preference updates
Baskent, C. and McCusker, G. 2019. A history based logic for dynamic preference updates. Journal of Logic, Language and Information. https://doi.org/10.1007/s10849-019-09307-1
Investigation and development of a tangible technology framework for highly complex and abstract concepts
De Raffaele, C. 2019. Investigation and development of a tangible technology framework for highly complex and abstract concepts. PhD thesis Middlesex University School of Science and Technology
TangiBoard: a toolkit to reduce the implementation burden of Tangible User Interfaces in education
Attard, G., De Raffaele, C. and Smith, S. 2019. TangiBoard: a toolkit to reduce the implementation burden of Tangible User Interfaces in education. The 13th IEEE International Conference Application of Information and Communication Technologies (AICT 2019). Baku, Azerbaijan 23 - 25 Oct 2019 IEEE. pp. 1-7 https://doi.org/10.1109/AICT47866.2019.8981773
Exposing knowledge: providing a real-time view of the domain under study for students
Zammit, O., Smith, S., De Raffaele, C. and Petridis, M. 2019. Exposing knowledge: providing a real-time view of the domain under study for students. Bramer, M. and Petridis, M. (ed.) AI-2019 Thirty-ninth SGAI International Conference on Artificial Intelligence. Cambridge, United Kingdom 17 - 19 Dec 2019 Springer. pp. 122-135 https://doi.org/10.1007/978-3-030-34885-4_9
A Yabloesque paradox in epistemic game theory
Baskent, C. 2018. A Yabloesque paradox in epistemic game theory. Synthese. 195 (1), pp. 441-464. https://doi.org/10.1007/s11229-016-1231-9
An active tangible user interface framework for teaching and learning artificial intelligence
De Raffaele, C., Smith, S. and Gemikonakli, O. 2018. An active tangible user interface framework for teaching and learning artificial intelligence. ACM IUI 2018: 23rd ACM Conference on Intelligent User Interfaces. Tokyo, Japan 07 - 11 Mar 2018 Association for Computing Machinery (ACM). pp. 535-546 https://doi.org/10.1145/3172944.3172976
Testing literacy educational software to develop design guidelines for children with Autism
Tuedor, M., Franco, F., White, A.S., Smith, S. and Adams, R. 2018. Testing literacy educational software to develop design guidelines for children with Autism. International Journal of Disability, Development and Education. 66 (1), pp. 19-35. https://doi.org/10.1080/1034912X.2018.1450494
The application of Tangible User Interfaces of teaching and learning in Higher Education
De Raffaele, C., Smith, S. and Gemikonakli, O. 2017. The application of Tangible User Interfaces of teaching and learning in Higher Education. in: Branch, J., Hayes, S., Hørsted, A. and Nygaard, C. (ed.) Innovative Teaching and Learning in Higher Education Oxfordshire, UK Libri Publishing. pp. 215-226
Enabling the effective teaching and learning of advanced robotics in higher education using an active TUI framework
De Raffaele, C., Smith, S. and Gemikonakli, O. 2017. Enabling the effective teaching and learning of advanced robotics in higher education using an active TUI framework. 3rd Africa and Middle East Conference on Software Engineering. Cairo, Egypt 12 - 13 Dec 2017 Association for Computing Machinery (ACM). pp. 7-12 https://doi.org/10.1145/3178298.3178299
Explaining multi-threaded task scheduling using tangible user interfaces in higher educational contexts
De Raffaele, C., Smith, S. and Gemikonakli, O. 2017. Explaining multi-threaded task scheduling using tangible user interfaces in higher educational contexts. 2017 IEEE Global Engineering Education Conference (EDUCON). Athens, Greece 25 - 28 Apr 2017 IEEE. pp. 1383-1390 https://doi.org/10.1109/EDUCON.2017.7943028
Game theoretical semantics for some non-classical logics
Baskent, C. 2016. Game theoretical semantics for some non-classical logics. Journal of Applied Non-Classical Logics. 26 (3), pp. 208-239. https://doi.org/10.1080/11663081.2016.1225488
Bridging the digital divide for e-learning students through adaptive VLEs
Spiteri, C., De Raffaele, C. and Smith, S. 2016. Bridging the digital divide for e-learning students through adaptive VLEs. 2016 IEEE International Conference on Teaching, Assessment, and Learning for Engineering (TALE 2016). Bangkok, Thailand 07 - 09 Dec 2016 IEEE. pp. 210-217 https://doi.org/10.1109/TALE.2016.7851796
Teaching and learning queueing theory concepts using Tangible User Interfaces
De Raffaele, C., Smith, S. and Gemikonakli, O. 2016. Teaching and learning queueing theory concepts using Tangible User Interfaces. 2016 IEEE International Conference on Teaching, Assessment, and Learning for Engineering (TALE 2016). Bangkok, Thailand 07 - 09 Dec 2016 IEEE. pp. 194-201 https://doi.org/10.1109/TALE.2016.7851794
The aptness of tangible user interfaces for explaining abstract computer network principles
De Raffaele, C., Smith, S. and Gemikonakli, O. 2016. The aptness of tangible user interfaces for explaining abstract computer network principles. FIE 2016 -The 46th Annual Frontiers in Education (FIE) Conference. Erie, PA, USA 12 - 15 Oct 2016 IEEE. https://doi.org/10.1109/FIE.2016.7757573
Some non-classical approaches to the Brandenburger–Keisler paradox
Baskent, C. 2015. Some non-classical approaches to the Brandenburger–Keisler paradox. Logic Journal of the IGPL. 23 (4), pp. 533-552. https://doi.org/10.1093/jigpal/jzv001
Game theoretical semantics for paraconsistent logics
Baskent, Can 2015. Game theoretical semantics for paraconsistent logics. van der Hoek, W., Holliday, W. and Wang, Wf. (ed.) LORI 2015: 5th International Workshop on Logic, Rationality and Interaction. Taipei, Taiwan 27 - 30 Oct 2015 Springer. pp. 14-26 https://doi.org/10.1007/978-3-662-48561-3_2
An expert review of REVERIE and its potential for game-based learning
Doumanis, I., Porter, S., Economou, D. and Smith, S. 2015. An expert review of REVERIE and its potential for game-based learning. Preuveneers, D. (ed.) The 11th International Conference on Intelligent Environments - IE'15. Prague 13 - 14 Jul 2015 IOS Press. pp. 306-313 https://doi.org/10.3233/978-1-61499-530-2-306
Evaluating an intelligent Q&A system for mobile cultural learning
Doumanis, I. and Smith, S. 2015. Evaluating an intelligent Q&A system for mobile cultural learning. EAI Endorsed Transactions on Future Intelligent Educational Environments. 15 (2). https://doi.org/10.4108/fiee.1.2.e3
The use of social networking sites in eLearning
De Raffaele, C., Bugeja, L. and Smith, S. 2015. The use of social networking sites in eLearning. International Journal of Social, Behavioral, Educational, Economic and Management Engineering. 9 (4), pp. 1223-1228.
Assessment techniques in cross-cultural usability evaluation
Jagne, J., Smith, S. and Duncker-Gassen, E. 2006. Assessment techniques in cross-cultural usability evaluation. IADIS WWW/Internet International Conference 2006. Murcia, Spain
Intelligent environments simulations, towards a smart campus
Campuzano, F., Doumanis, I., Smith, S. and Botia, J. 2014. Intelligent environments simulations, towards a smart campus. The University as a Context Platform, Workshop. University of West London, London, United Kingdom 14 Nov 2014 https://doi.org/10.13140/2.1.3141.3447
Evaluating the impact of embodied conversational agents (ECAs) attentional behaviors on user retention of cultural content in a simulated mobile environment
Doumanis, I. and Smith, S. 2014. Evaluating the impact of embodied conversational agents (ECAs) attentional behaviors on user retention of cultural content in a simulated mobile environment. GazeIn '14: 7th Workshop on Eye Gaze in Intelligent Human Machine Interaction: Eye-Gaze & Multimodality. Istanbul, Turkey 16 - 16 Nov 2014 Association for Computing Machinery (ACM). pp. 27-32 https://doi.org/10.1145/2666642.2666650
Some topological properties of paraconsistent models
Baskent, C. 2013. Some topological properties of paraconsistent models. Synthese. 190 (18), pp. 4023-4040. https://doi.org/10.1007/s11229-013-0246-8
Corporate amnesia in the micro business environment
Hall, S. and De Raffaele, C. 2013. Corporate amnesia in the micro business environment. 2013 IEEE 19th Federal Conference on Computer Science and Information Systems (FEDCSIS 2013). Krakow, Poland 08 - 11 Sep 2013 IEEE. pp. 1247-1251
Evaluating the impact of ECAs on user navigation performance and perception
Doumanis, I. and Smith, S. 2013. Evaluating the impact of ECAs on user navigation performance and perception. 13th International Conference on Intelligent Virtual Agents. Edinburgh, United Kingdom 29 - 31 Aug 2013 Springer. pp. 474-475
Beyond Artificial Intelligence Markup Language (AIML) rapid prototyping of a Q&A system
Doumanis, I. and Smith, S. 2013. Beyond Artificial Intelligence Markup Language (AIML) rapid prototyping of a Q&A system. 1st International Workshop on Museums as Intelligent Environments (MASIE'13). Athens, Greece 16 - 17 Jul 2013 IOS Press. pp. 530-540 https://doi.org/10.3233/978-1-61499-286-8-530
An empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment
Doumanis, I. and Smith, S. 2013. An empirical study on the effects of embodied conversational agents on user retention performance and perception in a simulated mobile environment. Botía, J. and Charitos, D. (ed.) 2nd Workshop on Future Intelligent Educational Environments Conference (WOFIEE’13). Athens, Greece 16 - 17 Jul 2013 IOS Press. pp. 431-442 https://doi.org/10.3233/978-1-61499-286-8-431
On knowledge and obligation
Baskent, C., Olde Loohuis, L. and Parikh, R. 2012. On knowledge and obligation. Episteme. 9 (2), pp. 171-188. https://doi.org/10.1017/epi.2012.7
Public announcement logic in geometric frameworks
Baskent, C. 2012. Public announcement logic in geometric frameworks. Fundamenta Informaticae. 118 (3), pp. 207-223. https://doi.org/10.3233/FI-2012-710
Embedding information literacy skills as employability attributes
Smith, S. and Edwards, J. 2012. Embedding information literacy skills as employability attributes. LILAC 2012. Glasgow, Scotland 11 - 13 Apr 2012
Embedded writing instruction in the first year curriculum
Bernaschina, P. and Smith, S. 2012. Embedded writing instruction in the first year curriculum. Journal of Learning Development in Higher Education. https://doi.org/10.47408/jldhe.v0i0.186
Embedding information literacy skills as employability attributes
Smith, S. and Edwards, J. 2012. Embedding information literacy skills as employability attributes. ALISS Quarterly. 7 (4), pp. 22-27.
A logic for strategy updates
Baskent, Can 2011. A logic for strategy updates. Ditmarsch, H., Lang, J. and Ju, S. (ed.) LORI 2011: 3rd International Workshop on Logic, Rationality and Interaction. Guangzhou, China 10 - 13 Oct 2011 Springer. pp. 382-383 https://doi.org/10.1007/978-3-642-24130-7_28
Human-computer interaction: users, tasks and designs
Adams, R. and Smith, S. 2005. Human-computer interaction: users, tasks and designs. London Middlesex University Press.
Paradigms, technology and demand characteristics for universal access: can we treat different technologies the same?
Adams, R. and Smith, S. 2005. Paradigms, technology and demand characteristics for universal access: can we treat different technologies the same? in: HCI international 2005 11th international conference on human-computer interaction: proceedings. Mahwah, NJ. Lawrence Erlbaum Associates..
Cross-cultural system design strategy: avoiding problems in usability evaluation
Jagne, J., Duncker-Gassen, E. and Smith, S. 2006. Cross-cultural system design strategy: avoiding problems in usability evaluation. IADIS WWW/Internet International Conference 2006. Murcia, Spain pp. 88-92