Measuring tourist satisfaction: a factor-cluster segmentation approach
Article
Andriotis, K., Agiomirgianakis, G. and Mihiotis, A. 2008. Measuring tourist satisfaction: a factor-cluster segmentation approach. Journal of Vacation Marketing. 14 (3), pp. 221-235. https://doi.org/10.1177/1356766708090584
Type | Article |
---|---|
Title | Measuring tourist satisfaction: a factor-cluster segmentation approach |
Authors | Andriotis, K., Agiomirgianakis, G. and Mihiotis, A. |
Abstract | Tourist satisfaction has been considered as a tool for increasing destination competitiveness. In an attempt to gain a better understanding of tourists’ satisfaction in an island mass destination this study has taken Crete as a case with the aim to identify the underlying dimensions of tourists’ satisfaction, to investigate whether tourists could be grouped into distinct segments and to examine the significant difference between the segments and sociodemographic and travel arrangement characteristics. A segmentation procedure based on destination dimensions produced three clusters: the ‘Higher-Satisfied’; the ‘In-Betweeners’; and the ‘Lower-Satisfied’. The implications and the conclusions of the study are provided in relation to the marketing of the island of Crete in the future. |
Keywords | Satisfaction, Segmentation, Sociodemographic characteristics, cluster, factor analysis, Crete |
Publisher | Sage |
Journal | Journal of Vacation Marketing |
ISSN | 1356-7667 |
Publication dates | |
Jul 2008 | |
Publication process dates | |
Deposited | 02 May 2014 |
Output status | Published |
Digital Object Identifier (DOI) | https://doi.org/10.1177/1356766708090584 |
Language | English |
First submitted version |
https://repository.mdx.ac.uk/item/84v0w
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