Job satisfaction and socio-demographic nexus: an examination of Business Link employees in England

The paper investigates how age, gender and length of service are associated with higher level of job satisfaction at work place and whether or not it is due to the confounding effect of the ageing workforce or the interaction of these factors. The cross-sectional study was conducted by utilizing the “the Job Satisfaction Survey” (JSS) of Spector (1997). 25 out of 42 Business Links in England selected at random for this study. And 14 out of 25 Links participated in the study that constituted a total sample of 101 employees with a response rate of 30.8%. Three-way ANOVA was used to test the possible association. While the socio-demographic factors were adjusted for each other; length of service in the present job was found to be significantly negatively related with the satisfaction level of promotion and female employees were found to be significantly more satisfied than male counterparts with fringe benefit. The findings have invaluable policy implications for business executives as well as policy-makers, particularly for those interested in the management of the Business Links. Studies in human resource management reported unclear and mixed associations of individual’s age, gender, and length of service with the job satisfaction. For the first time, this paper examines the effect of these factors on job satisfaction among Business Link employees in England.

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