Greening hotels: does motivating hotel employees promote in-role green performance? The role of culture

Article


Pham, N., Chiappetta Jabbour, C., Vo-Thanh, T., Huynh, T. and Santos, C. 2023. Greening hotels: does motivating hotel employees promote in-role green performance? The role of culture. Journal of Sustainable Tourism. 31 (4), pp. 951-970. https://doi.org/10.1080/09669582.2020.1863972
TypeArticle
TitleGreening hotels: does motivating hotel employees promote in-role green performance? The role of culture
AuthorsPham, N., Chiappetta Jabbour, C., Vo-Thanh, T., Huynh, T. and Santos, C.
Abstract

In the new global economy, environmentally friendly policies have become a central issue for firms. The increasing attention given to the benefits of those policies has prompted research on the development of environmental management systems that encourage employees to engage in environmental activities. However, there is limited evidence concerning the relationship between employee motivation and employees’ in-role green performance, in addition to the potential impact of culture and organizational citizenship behavior for the environment. Through a quantitative study of 301 managerial and non-managerial employees working in three- to five-star hotels, this study makes a major contribution by demonstrating that practices aimed at motivating hotel employees (e.g. green reward and performance management) are significantly linked with employees’ in-role green performance and organizational citizenship behavior for the environment. The findings also indicate that the influence of green rewards on employees’ in-role green performance and organizational citizenship behaviors for the environment is stronger when hotels are managed by Western corporations. Conversely, the study showed that the effect of green performance management on these two dependent variables is not moderated by culture. This article supports efforts to widen national cultural perspectives in the development and application of green human resource management.

KeywordsEmployee in-role green performance; motivating hotel employees; culture; green reward; green performance management; organizational citizenship behavior for the environment
LanguageEnglish
PublisherTaylor & Francis (Routledge)
JournalJournal of Sustainable Tourism
ISSN0966-9582
Electronic1747-7646
Publication dates
Online23 Dec 2020
Print03 Apr 2023
Publication process dates
Deposited04 Jan 2021
Accepted05 Dec 2020
Submitted04 Jan 2020
Output statusPublished
Accepted author manuscript
Accepted author manuscript
Accepted author manuscript
Copyright Statement

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Sustainable Tourism on 23 Dec 2020, available online: http://www.tandfonline.com/10.1080/09669582.2020.1863972

Digital Object Identifier (DOI)https://doi.org/10.1080/09669582.2020.1863972
Web of Science identifierWOS:000601039100001
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