Knowledge-based capabilities and their impact on performance: a best practice management evaluation
Article
Battor, M., Zairi, M. and Francis, A. 2008. Knowledge-based capabilities and their impact on performance: a best practice management evaluation. Business Strategy Series. 9 (2), pp. 47-56. https://doi.org/10.1108/17515630810857012
Type | Article |
---|---|
Title | Knowledge-based capabilities and their impact on performance: a best practice management evaluation |
Authors | Battor, M., Zairi, M. and Francis, A. |
Abstract | Purpose – It is widely acknowledged that customer relationship management (CRM), market orientation, organizational learning and innovation are the most critical knowledge-based capabilities required to achieve superior performance. The purpose of this paper is to identify management practices that are necessary to develop these capabilities. Design/methodology/approach – The findings of this paper are based on the analysis of a number of best practice case studies that have been published on many subjects, including, for example, strategic marketing, relationship marketing and knowledge management. Findings – Successful companies are configurations of management practices that enable the development of knowledge-based capabilities. This paper identifies the factors that give a firm superior knowledge-based capabilities. Practical implications – The paper provides managers with some insights into how to develop better knowledge-based capabilities. Originality/value – The paper highlights a set of attitudes and practices that are necessary for firm success in today’s competitive environment. |
Research Group | Strategic Marketing, Consumer Behaviour and Branding/Identity group |
Publisher | Emerald Group Publishing Limited |
Journal | Business Strategy Series |
ISSN | 1751-5637 |
Publication dates | |
2008 | |
Publication process dates | |
Deposited | 14 Feb 2013 |
Output status | Published |
Digital Object Identifier (DOI) | https://doi.org/10.1108/17515630810857012 |
Language | English |
https://repository.mdx.ac.uk/item/83yww
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